Education changes lives. But tech hasn’t lived up to its promise for the more than 1 billion students in school around the world - at least not yet. At Kognity, we’re here to change that. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. WHY JOIN KOGNITY? * Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible. * High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. * A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. * Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. WHAT YOU'LL DO: You'll own a global school portfolio with genuine autonomy to shape how high-volume account management works at scale. AI and automation are central to the role, giving you a visible impact beyond your own role. You'll also travel across the world, building direct relationships with customers beyond email and calls. * Own a portfolio of 150-300 school accounts in the €2-6K segment, running proactive check-ins and acting on customer health signals to drive retention * Identify and implement AI and automation workflows to reduce manual effort in account management operations and share best practices with the wider team * Work within our evolving AI-native CRM system to flag risk early, log touchpoints ahead of renewal windows, and prioritise accounts by risk based on portfolio data and health signals * Support the Customer Success and Customer Engagement teams to ensure account managers own relationships with school leadership while ground-level teachers are supported through dedicated resources WHAT WE'RE LOOKING FOR: * Prior experience in a SaaS account management or customer success role, with a demonstrated understanding of what good renewal and retention motion looks like in practice * Proactivity and ownership mentality, with the ability to thrive in ambiguity and work effectively within systems that are still evolving * Genuine curiosity about AI tools and automation, with evidence of having independently explored or used these technologies * Comfort working in a data-informed way, reading CRM signals, drawing conclusions from portfolio data, and making prioritisation decisions based on risk OUR VALUES * We take ownership * We obsess over customers * We make every week count * We are transparent * We show up with heart BENEFITS * Work remotely within Sweden * ITP Pension Plan with Nordnet * Yearly budget of 5,000 SEK to spend on health-related services. * 30 days of paid vacation every year * Full pay sick leave starting on day 1 HOW WE HIRE Our hiring process is all about you. Show us your skills, tackle real-world challenges, and get a real feel for life at Kognity. Expect case studies, honest conversations, and plenty of chances to shine. 1. Discovery call with a Recruiter 2. Hiring manager discussion 3. Case study 4. Values discussion 5. Leadership talk Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We’re committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities. See more about how we collect and process your personal data in our Privacy Notice.