ABOUT THE ROLE We are seeking an experienced Automation Engineer with a strong background in Managed Services to design, develop, and maintain automation solutions that improve operational efficiency, enhance service delivery, and deliver better customer outcomes. This role is ideal for someone who is passionate about eliminating repetitive tasks, integrating business systems, and leveraging modern automation platforms and AI technologies to solve complex operational challenges. You will collaborate closely with service delivery, engineering, operations, and customer-facing teams to identify automation opportunities, build scalable workflows, and drive continuous improvement across the organisation. ABOUT THE CLIENT You will be working with a technology-driven managed services organisation committed to delivering innovative automation, integration, and cloud solutions that improve operational performance and customer experience. The company embraces emerging technologies and continuously invests in automation, AI, and modern development practices to deliver scalable, future-ready solutions. The organisation fosters a collaborative culture where innovation, continuous improvement, and technical excellence are encouraged, providing opportunities to work on cutting-edge automation and AI initiatives.   IDEAL PROFILE EXPERIENCE & INDUSTRY BACKGROUND * 3+ Years of experience as an Automation Engineer within a Managed Service Provider (MSP) environment * Strong understanding of MSP operational workflows and service delivery processes * Experience designing, developing, and maintaining automation solutions that improve operational efficiency * Ability to identify automation opportunities across technical and business operations AUTOMATION & INTEGRATION TECHNOLOGIES * Hands-on experience with: * Microsoft Power Platform * Power Automate * Power Apps * Azure Logic Apps * n8n * Strong experience building integrations using: * REST APIs * GraphQL APIs * Webhooks * OAuth * Experience developing custom connectors and middleware integrations AI & DEVELOPMENT SKILLS * Experience with Model Context Protocol (MCP) and building MCP servers * Experience integrating AI services into operational workflows * Proficiency in Python and/or PowerShell * Experience with Git, source control, and CI/CD pipelines * Passion for emerging AI technologies and automation frameworks CLOUD TECHNOLOGIES * Experience working with: * Microsoft Azure * Microsoft 365 * Azure Active Directory (Entra ID) * Azure Functions COMMUNICATION & PERSONAL ATTRIBUTES * Strong analytical and problem-solving skills * Excellent written and verbal communication abilities * Ability to collaborate effectively across technical and business teams * Self-motivated with a continuous improvement mindset * Strong documentation and solution design capabilities RESPONSIBILITIES AUTOMATION DEVELOPMENT * Design, develop, and maintain workflow automations across MSP and business systems * Build scalable automation solutions that reduce manual effort and improve operational consistency * Develop reusable automation frameworks, templates, and best practices * Create monitoring and alerting capabilities for automation workflows SYSTEM INTEGRATION & API DEVELOPMENT * Develop integrations between cloud applications using REST APIs, GraphQL APIs, webhooks, and middleware platforms * Design and implement automation using Microsoft Power Automate and n8n * Develop custom connectors where native integrations are unavailable * Troubleshoot and resolve automation failures, API issues, and integration challenges AI & EMERGING TECHNOLOGIES * Build and maintain Model Context Protocol (MCP) servers to securely expose business systems and workflows to AI platforms * Integrate AI services into operational processes where appropriate * Evaluate and adopt emerging automation and AI technologies to enhance business operations OPERATIONAL IMPROVEMENT * Automate service desk, project management, sales, and operational processes * Work closely with service desk and engineering teams to identify repetitive tasks suitable for automation * Participate in solution design and continuous improvement initiatives * Maintain comprehensive documentation covering automation solutions, integration architecture, and operational procedures HOW WE TAKE CARE OF OUR TEAM 💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones