ABOUT THE ROLE We are seeking a proactive and solutions-focused Automation Engineer to lead the design, development, and optimisation of automation solutions within a modern IT services environment. This role is focused on identifying process improvement opportunities, reducing manual workloads, and implementing scalable automation frameworks that enhance service delivery and operational efficiency. You will work closely with service desk, operations, and leadership teams to deliver measurable business outcomes through workflow automation, process optimisation, and continuous improvement initiatives. This opportunity is ideal for someone who enjoys solving complex operational challenges and building automation solutions that create lasting impact. ABOUT THE CLIENT You will be working with a forward-thinking technology services organisation that specialises in delivering secure, scalable IT solutions to growing businesses. The company places a strong emphasis on automation, cloud technologies, and service excellence, helping clients transition from reactive support models to proactive, highly efficient operations. The organisation is driven by a culture of innovation, accountability, collaboration, and continuous improvement, investing heavily in automation and intelligent technologies to enhance both customer outcomes and internal operational performance. IDEAL PROFILE EXPERIENCE & INDUSTRY BACKGROUND 4+ years of experience as an Automation Engineer, Systems Engineer, or similar senior technical role Strong experience designing, building, and implementing workflow and process automation solutions Experience working within IT services, managed services, or technical operations environments Demonstrated success improving service desk efficiency and operational workflows through automation Ability to analyse business processes and identify automation opportunities that deliver measurable value TECHNICAL SKILLS & PLATFORMS * Hands-on experience with automation and orchestration platforms such as Rewst, Kaseya, or similar technologies * Strong understanding of Microsoft Azure and Microsoft 365 environments * Experience working with IT service management and service desk platforms * Solid networking fundamentals and troubleshooting capabilities * Experience with onboarding and offboarding automation processes is highly desirable * Familiarity with MSP toolsets, service delivery platforms, and operational systems is advantageous PROCESS IMPROVEMENT & DOCUMENTATION * Strong documentation and process design experience * Ability to create process maps, workflow documentation, and knowledge base articles * Experience developing reusable automation frameworks and operational best practices * Strong focus on quality, scalability, and continuous improvement COMMUNICATION & PERSONAL ATTRIBUTES * Excellent written and verbal communication skills * Strong stakeholder engagement and relationship-building capabilities * Analytical and detail-oriented problem solver * Ability to work independently while collaborating effectively across teams * Adaptable and comfortable working within fast-paced and evolving environments RESPONSIBILITIES * Design, build, test, and deploy automation workflows (e.g. Rewst, Kaseya)  * Identify automation opportunities by reviewing service desk and operational processes  * Monitor and maintain automations to ensure performance and continuous improvement  * Collaborate with service desk, operations, and leadership to prioritise initiatives  * Reduce manual workloads through scalable, efficient solutions  * Create and maintain clear documentation (process maps, workflows, KB articles)  * Troubleshoot automation issues and provide L2/L3 technical support  * Improve onboarding/offboarding processes via automation  * Align automation efforts with business and service delivery goals  * Provide recommendations to optimise after-hours support and reduce overtime  * Deliver outcomes independently while maintaining strong stakeholder communication  * Work with internal and offshore/MSP teams to ensure seamless delivery  * Contribute to reusable frameworks and automation best practices  HOW WE TAKE CARE OF OUR TEAM 💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones