Automotive Service Manager - Ford Job Intro: The Beck Automotive Group owns 5 dealerships and is also looking for career-minded professionals who want to grow with us. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. Responsibilities * Oversee daily operations of the service department, ensuring efficiency and quality of service. * Lead and mentor a team of technicians and service advisors, fostering a positive work environment. * Manage customer interactions, addressing concerns and ensuring satisfaction with services rendered. * Ensure excellent Customer Satisfaction Index (CSI) scores. * Handle warranty claims efficiently and effectively. * Implement effective service processes and procedures to enhance productivity. * Monitor performance metrics and develop strategies for improvement. * Collaborate with other departments to ensure seamless operations across the dealership. * Stay updated on industry trends and advancements in automotive technology. Qualifications * Proven experience in auto service management or a similar role within a dealership environment. * Strong customer service skills with a focus on building lasting relationships. * Excellent communication and leadership abilities. * Knowledge of automotive diagnostics, repairs, and maintenance practices. * Ability to manage multiple tasks effectively in a fast-paced environment. * Ability to provide references demonstrating past successes. We offer competitive compensation based on experience, benefits, and opportunities for professional growth with a supportive team environment. What We Offer: At Beck Automotive Group, we understand the importance of personal growth and professional development. We offer a competitive benefits package to support your well-being and provide the platform for a successful career. Our benefits include: * Competitive Pay Plan: We recognize and reward your hard work and commitment. * Low-Cost Health Insurance: Starts as low as $82.08pp. * Quality Dental & Vision Insurance: Comprehensive coverage for your well-being at a very affordable rate. * Amazing Scholarship Program: 100% Company Paid College Tuition for you, your spouse, or children. * 100% Company Paid Life Insurance: $25,000 insurance benefit for your peace of mind. * Daycare Assistance: We provide 50% of Child Care Tuition Premium Costs. * Work-Life Balance: Enjoy a Comfortable and Flexible Schedule  * Retirement 401(k) Plan: Plan for your future. * Company Provided Skills Training: We invest in you because you are our next star! * Paid Vacation: Take time off to relax and rejuvenate. * Paid Holidays: Celebrate special moments with your loved ones! * Employee Purchase Discounts: Enjoy special pricing on our vehicles, parts, and service * Career and Leadership Development Training: Grow your career within our expanding organization. * Drug-Free Workplace: We prioritize safety and well-being. We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.