We are seeking a Demand Management Coordinator to join an established Demand Management Managed Service engagement at one of our clients. This role sits at the operational core of the demand lifecycle — coordinating, tracking, and managing requests from intake through closure while enabling smooth delivery across the client's technology organization. The Coordinator works closely with Demand Managers and Program leads, serving as a versatile execution partner across stakeholder, service owner, and cross-functional delivery teams — balancing operational rigor with the flexibility to support both demand coordination and project-level activities as needed. Location: 100% Remote. Able to work effectively in Central Standard Time hours. About us: Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency. Job Description: Key Responsibilities:  * Coordinate intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy, consistent tool usage, and adherence to governance protocols. * Act as a detail-oriented coordinator supporting the definition of demand scope, managing interactions with customers and service owners, and ensuring cross-functional alignment throughout the demand lifecycle. * Maintain planning logs, demand requirements documentation, action item tracking, and approval records in support of PMO and program-level governance requirements. * Identify risks, develop mitigation strategies, and escalate to Demand Managers and Program leads per defined protocols. * Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM). * Coordinate across multiple workstreams and stakeholders at the program level, ensuring dependencies are tracked and delivery timelines are met. * Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature. Must-Have Qualifications: * 2–4+ years of experience as a Project Coordinator, PMO Coordinator, or Program-level support role — ideally with exposure to demand or operations coordination. * Experience working within or supporting a PMO or program-level governance structure. * Hands-on experience with ServiceNow (SIM module preferred) and SharePoint. * Strong coordination and documentation skills — able to manage multiple workstreams, track action items, and produce clear status reports. * Experience facilitating recurring stakeholder meetings and managing cross-functional follow-ups. * Comfortable wearing multiple hats in a structured, governance-driven service delivery environment. * Fluent in English (written and spoken); strong communication skills with both technical and business audiences. Nice-to-Have:  * Exposure to demand management, IT portfolio management, or ITSM environments. * Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus). * Familiarity with process improvement or automation initiatives. * PMP, CAPM, or PMO-related certification preferred over traditional BA certifications. What We Offer: * Opportunities for professional growth and development. * A collaborative and inclusive work environment. * The chance to work on impactful projects with a talented team. * Excellent compensation in USD. * Hardware and software setup (mandatory).