Please don't apply for this role unless a Bay Venues manager has asked you to do so. The aim of this advertisement is to obtain candidate information, resumes, application form and work eligibility from candidates who managers have selected to join the Bay Venues team. These are individuals who are suited to a role of which we don't currently have advertised. Candidates who have come through word of mouth, walk in's, referrals etc. POSITION DESCRIPTION   Lifeguard Primary Location: Across the aquatics network Last Reviewed: October 2023 Reports To: Head of Aquatics Direct Reports: 0 1.       ROLE SUMMARY The purpose of this role is to:   * Actively supervise customers and to ensure they are behaving safely, while having fun in an enjoyable environment. * Ensure a high level of overall customer satisfaction is maintained, along with safety awareness, and to quickly and effectively, respond to emergencies and/or patrons in difficulty.   2.       COMPANY OVERVIEW We exist to connect our community. As the kaitiaki of over 20 facilities in Tauranga Moana, we do this by proudly offering a range of leisure and events activities with a core purpose of creating exceptional experiences. Here at Bay Venues, we hold ourselves to account to embody our values of Service, Relationships, Caring and Excellence on the daily. These provide our true north as we strive to enhance the wellbeing of the people we serve. It’s no small feat, but we know that when we facilitate connections and collaborate with others, we will make great things happen!   1. KEY RESPONSIBILITIES   Principal Accountabilities Customer Service ·       Maximise public enjoyment by providing exceptional customer service. ·       Promoting what Bay Venues has to offer to encourage ongoing facility use. ·       Assist as required with the running of programmes and events.   Compliance ·       Actively supervise aquatic facilities and activities. ·       Interact with patrons to promote safe behaviours and ensure a safe environment is maintained. ·       Carry out pool lifeguarding according to BVL protocols and standards. ·       Record water tests and plant checks. ·       Attend to patrons in difficulty quickly and efficiently to ensure both personal and patron safety is maintained. ·       Direct patrons in what to do in the event of an emergency. ·       Carry out plant monitoring and assist with adjustments and maintenance as required.   General ·       Depending on the facility, provide efficient reception service, including; fee collection, retail sales, stock control, reconciliation of all money received. ·       Maintain a clean, hygienic, well presented facility ·       Undertake such other duties as may reasonably be requested by the Team Leader, Aquatic Supervisor or Venue Manager   Health and Safety ·       Ensure that Company Health and Safety Policy and Procedures are complied with. ·       Work in a way that ensure the safety of self and others 1. RELATIONSHIPS Internal External * All Bay Venues staff ·       Customers/Contractors/Suppliers ·       Customers ·       Swim Squads ·       Schools   1. SKILLS, EXPERIENCE, AND QUALIFICATIONS Essential Desirable Qualifications ·       A Current Pool Lifeguard Skills Award (PLSA). ·       A valid First Aid Certificate ·       National Certificate in Recreation & Sport (Aquatics) Technical Skills/Competencies ·       Swim 200 metres free-style continuously and in less than 6 minutes. ·       Can complete a variety of water rescues and life-saving techniques correctly. ·       A proven ability to actively supervise customers for long periods, preferably in aquatics environment. ·       Familiar with pool plant and water quality maintenance. ·       Experience in Lifeguarding and knowledge of aquatic facility activities. Personal Attributes ·       Excellent interpersonal and communication skills ·       Ability to think clearly under pressure when dealing with stressful or emergency situations. ·    High levels of initiative and judgment with the ability to make informed decisions and set priorities ·    Exceptional customer focus ·    High standard of personal presentation.     ALIGNMENT WITH VALUES Manaakitanga | Service We think of others, put their needs first and leave a positive impression. We provide warm, welcoming places for our community to enjoy.   Whakawhanaungatanga | Relationships We build positive relationships with each other and the wider community. We facilitate connections and collaborate with others to make great things happen.   Kaitiakitanga | Caring We take care of each other and everyone visiting our venues. We look after our shared places and our environment.   He Toi Tangata | Excellence We are bold, we lead the way and strive for excellence. We do our best to enhance the wellbeing of the people we serve.