🏍️🛡️ Join Our 4th Dimension Claims Team! 🛡️🏍️ We're looking for an experienced Claims Manager to take the wheel of our first party claims teams at 4th Dimension Innovation in Egham, Surrey. As a fast-growing, owner-managed group of five businesses specialising in the motorcycle market — and employing around 550 people — we live by our values of Passion, Integrity, Innovation and Excellence. If you're a confident claims leader who can balance technical rigour with commercial nous and loves building strong insurer relationships, this is your chance to take a senior role to the front of the grid. Reporting directly to the Head of Claims, you'll own the oversight of all first party teams, act as a key escalation point, and play an instrumental part in driving the strategic direction, operational performance and technical leadership of the department. Main Duties: * Own first party insurer contracted services, both internally and externally. * Provide strategic, operational team leadership — driving performance and engagement across all claims teams. * Act as a senior point of contact for insurer partners, taking ownership of client relationships with a collaborative, solutions-focused approach. * Ensure operational excellence through consistent compliance with SLAs, KPIs and FCA frameworks, including Consumer Duty. * Lead technical governance — overseeing file quality, technical accuracy and adherence to best practice across all service offerings. * Apply deep knowledge of claims administration, including reserving, validation and QA monitoring. * Oversee management information and reporting to ensure accuracy throughout. * Drive team development, working closely with L&D and Compliance to identify training, coaching and mentoring needs across the department. * Carry out risk and trend analysis — identifying emerging issues and escalating insights to the Head of Claims and insurer clients. * Prepare and chair meetings, collaborating with teams across the wider business. * Champion continuous improvement — evaluating and enhancing processes, procedures and workflows to deliver operational efficiencies. Key Skills: * Previous Claims Management experience, with the ability to develop and manage several teams at once. * Extensive technical claims experience within the motor sector. * Strong understanding of current FCA guidelines and legislation, specifically Consumer Duty within the claims sector. * A proven track record of building and maintaining insurer and stakeholder relationships. * Commercially astute, balancing technical rigour with operational efficiency. * A collaborative, hands-on leadership style, comfortable in a fast-paced, changing environment. * Confident interpreting MI to improve team performance and identify process changes. * Strong analytical skills with a keen eye for detail, and the ability to make complex issues simple. * Deep-seated knowledge of claims structures and processes. Bonus Points For: * A CII qualification (preferred). * A genuine passion for the motorcycle and automotive world. Please Note: This is an FCA Approved Person role, so the successful candidate will need to be approved by the FCA. The Essentials: * 🕒 Hours: Monday to Friday * 🕒 Hours: 37.5-hour week, between 8am and 5:30pm * 💷 Salary: £50,000 to £60,000 * 📍 Location: Hybrid, based in Egham, Surrey * 📋 Contract: Full-time * 🎁 Perks: Competitive company benefits, training & development opportunities, and a value-led, supportive team culture