About ANA:  Join a recognized industry leader - Alliance North America was proudly named a 2025 Top Workplace in the Manufacturing Industry, an honor based entirely on feedback from our own employees about our culture, values, and workplace experience.   Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system.  Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.   ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Client Infrastructure and Systems Administrator in an onsite position in Henderson, Nevada.  As a Client Infrastructure and Systems Administrator, you will have the opportunity to design, deploy, and manage enterprise network and Azure cloud environments, including security, automation, and service management platforms.    The position is fully onsite, and the work schedule is weekdays from 8:00 AM-5:00 PM. This role reports to the IT Client Services Supervisor. ROLE & RESPONSIBILITIES: Network Infrastructure Ownership: End-to-end lifecycle Planning & Design: Design scalable Ubiquiti network architecture (LAN/WAN/WiFi) Capacity planning for current and future growth Define network segmentation, VLAN strategy, and overall security design Deployment & Implementation: Configure and deploy Ubiquiti hardware (switches, APs, gateways) Standardize deployment procedures and documentation Ensure minimal downtime during rollouts Operations & Maintenance: Maintain network performance, uptime, and reliability Perform firmware upgrades and patch management Troubleshoot connectivity, latency, and hardware issues Expansion & Optimization: Plan and execute network expansions (new sites, additional coverage) Optimize performance and coverage based on usage patterns Evaluate and introduce new technologies where appropriate Hardware & Configuration Management: Maintain inventory and lifecycle of network hardware Manage configuration backups and version control Standardize configurations across environments Network Security & Firewall Management: Design and maintain firewall rules, policies, and segmentation strategies Configure and manage gateway/firewall appliances (Ubiquiti or equivalent) Implement and enforce network access controls and threat prevention Review and audit firewall rules for security and compliance Troubleshoot firewall-related connectivity and security issues Cloud Architecture & Administration (Azure) Ownership: Platform design, governance, and operations User & Identity Management: Onboarding, offboarding, and lifecycle management of users Role-based access control (RBAC) and least-privilege enforcement Identity governance and auditing Application Deployment: Design and deploy applications within Azure environments Manage environment separation (dev/test/prod) Ensure scalability, availability, and performance Single Sign-On (SSO) & Identity Integration: Implement and maintain SSO across enterprise applications Integrate third-party applications with Azure AD Troubleshoot authentication and access issues SD-WAN & Hybrid Connectivity: Design and manage SD-WAN integrations with Azure Ensure secure and reliable connectivity between on-prem and cloud Optimize routing, failover, and performance Cloud Security & System Hardening: Manage Azure network security groups (NSGs), firewall rules, and access policies Ensure secure application exposure and control of inbound/outbound traffic Implement and enforce Windows server and endpoint hardening standards in Azure Apply security baselines (CIS/Microsoft best practices) across virtual machines and workloads Manage patching, vulnerability remediation, and configuration compliance Utilize Microsoft Defender, Intune, and Azure Policy for enforcement and monitoring Conduct regular security audits, access reviews, and remediation planning IT Service Management (Freshservice Platform Owner) Ownership: Full platform implementation and continuous improvement Platform Deployment & Administration: Lead full deployment and configuration of Freshservice Manage system settings, roles, and integrations Service Catalog Development: Design and maintain service catalog items Align catalog with business needs and IT capabilities Process Design & Automation: Develop SOPs (Standard Operating Procedures) Build and optimize workflows and process automations Implement ITIL-aligned processes (incident, request, change) Continuous Improvement: Analyze service desk metrics and optimize processes Improve user experience and operational efficiency Drive adoption and training across teams Monitoring, Alerting & Observability Ownership: Proactive system health, performance, and reliability Network Monitoring (Ubiquiti): Monitor uptime, latency, throughput, and device health Configure alerts for outages, performance degradation, and hardware failures Analyze trends to proactively address capacity and performance issues Cloud & Azure Monitoring: Implement Azure Monitor, Log Analytics, and alerting Track application performance, resource utilization, and availability Build dashboards and reporting for system health and visibility Identity & Access Monitoring: Monitor login activity, suspicious access attempts, and audit logs Ensure visibility into identity security and compliance (Azure AD / Entra) Service Management Monitoring (Freshservice): Track SLAs, ticket volume, and response/resolution times Build reporting dashboards for service desk performance Identify bottlenecks and drive process improvements Alerting & Incident Response: Define alert thresholds and escalation paths Reduce alert fatigue through tuning and prioritization Act as escalation point for critical incidents Observability & Continuous Improvement: Correlate data across network, cloud, and service management systems Use metrics and insights to guide infrastructure improvements Implement logging, tracing, and visibility best practices Cross-Functional Responsibilities: Act as technical lead across network and cloud initiatives Drive organizational standardization, documentation, and best practices Partner with leadership on infrastructure strategy and roadmap Ensure security, compliance, and reliability across all systems Mentor junior staff and serve as escalation point for complex issues * Other duties as assigned QUALIFICATIONS: Demonstrated expertise across network infrastructure, cloud architecture, and IT service management, with hands-on experience supporting end-to-end system design, deployment, and operations Strong foundation in cloud technologies and Azure platform services, with active progression toward advanced administration capabilities (AZ-104) Strong knowledge of network infrastructure design principles for scalable, secure, and high-availability LAN/WAN/WiFi deployments using Ubiquiti technologies. Proven knowledge of networking, security, and systems administration principles, supported by industry-recognized certifications: * CompTIA A+ (Systems & Endpoint Support) * CompTIA Network+ (Network Design & Operations) * CompTIA Security+ (Security Fundamentals & Best Practices) * Microsoft Azure Fundamentals (AZ-900) * Microsoft Azure AI Fundamentals (AI-900) * Practical experience applying security best practices, including access control, system hardening, firewall management, and compliance alignment * Developing expertise in Azure administration and cloud operations, including identity management, resource governance, and workload deployment * Demonstrated leadership and mentorship capability, including successfully onboarding and training junior technical staff, resulting in measurable improvement in team capability and performance * Ability to translate technical knowledge into scalable solutions, standardized processes, and operational improvements * Strong analytical and troubleshooting skills across network, cloud, and integrated systems environments * Effective in cross-functional environments, with the ability to lead initiatives, document processes, and support organizational growth * Must be available to work occasional evenings, weekends, and after-hours support as required to meet business needs, support system maintenance, deployments, and incident response activities ANA’S CORE VALUES: * Root Cause Problem Solving * Be Creative with Solutions * Build open and honest relationships * Build a positive team and family spirit * Be inclusive * Look for better ways * Be humble * Urgency BENEFITS & PERKS: * Competitive pay * 401k with company contribution * Medical, Dental, & Vision * Life Insurance * Voluntary Accident Insurance * Voluntary Critical Illness Insurance * Employee Assistance Program * Employee Appreciation Programs You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.   ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.