About Plutus Health Inc.: Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations. Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.   Job Description The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement. This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.   RESPONSIBILITIES: * Act as the primary point of contact for SUD/behavioral health clients * Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success * Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery * Provide subject matter expertise in SUD billing, payer requirements, and compliance * Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends) * Lead implementation and transition processes, ensuring smooth onboarding of new clients * Conduct regular client meetings and Quarterly Business Reviews (QBRs) * Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities * Partner with onshore and offshore teams to ensure service quality and performance outcomes * Act as a client advocate, ensuring expectations are met and exceeded * Identify process improvements and optimization opportunities within SUD RCM workflows * Support business development by providing insights on client needs and market trends * Ensure compliance with SUD regulations, payer policies, and state/federal guidelines * Travel as required based on client and business needs   IDEAL SKILLS WE ARE SEEKING: * Strong expertise in SUD / Behavioral Health RCM processes * Excellent client relationship and stakeholder management skills * Strong analytical and problem-solving abilities (denials, AR, revenue leakage) * Proven ability to manage multiple clients and projects simultaneously * Excellent communication, presentation, and interpersonal skills * Experience working with offshore delivery teams * Self-driven, detail-oriented, and highly organized   REQUIRED QUALIFICATION * Bachelor’s degree in a related field or equivalent experience * 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health * Strong knowledge of SUD billing, coding, payer guidelines, and compliance * Experience managing client relationships in a healthcare/RCM environment * Experience working with US healthcare providers and payer systems