Location: Remote +/- 2 hours GMT/BST Type: Full-time, Permanent Working style: Remote first. Hybrid available if Ireland or London Reports to: COO About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more. About You We are looking for a Compliance Operations Associate in our Operations team at Kota. This person will oversee our first line activities, including onboarding, screening and transaction monitoring. Kota is growing rapidly and with that, onboarding hundreds of businesses and thousands of individuals. We must screen and onboard in line with strict regulatory requirements, as well as to comply with the expectations of our regulated partners. This role will build out many of the processes required to execute this efficiently. The individual should have a compliance operations background and be a problem solver, enjoying the ambiguity that is inherent in startup life. The person will be supported by an experienced COO and CRO who have both built out sophisticated programmes in this space. The candidate should be based in Europe or the UK and can work remotely, if desired. The person will report to the COO. What You'll Do * Oversee customer onboarding and screening, owning due diligence on businesses and individuals in order for them to use Kota, covering multiple regulated entities * Build out transaction monitoring setup, particularly as we grow payment flows to support new customer journeys while maintaining robust compliance * Build our and improve standard operating procedures across KYC, TM and screening to align with regulatory requirements and company risk appetite * Collaborate with second line of defence on investigations, escalations and reporting to authorities * Support compliance-related audits, outlining our processes and providing all required materials to achieve excellent outcomes * Drive process optimisation and automation, mapping existing workflows and identifying opportunities for improvement, collaborating with product and engineering teams to implement these What We're Looking For * 4+ years of experience in KYC/onboarding operations at a fintech or insurtech business * Strong attention to detail. You can dive into complexity and have the ability to spot and escalate red flags * Builder mindset. You are capable and willing to build processes across compliance operations * Data skills. You are comfortable working with larger data sets and using them to drive insight * Clear written communication skills. You thrive when working with different stakeholders * Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes * Bias for action. You prefer to drive things to completion and achieve results * Customer-first mentality. Our customers are at the heart of what we do and everything we build contributes to industry-leading outcomes for them Our Values * Have Integrity. We care deeply about our why and it won’t jeopardise our how. * Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. * Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. * Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards. * Play to Win. We exist because we decided to say no to the norm – now we do this everyday. Kota Benefits * Health Insurance via Kota with a generous allowance * Workplace Pension with matched contributions up to 5% via Kota * WFH stipend to support your home office setup * 25 days of Paid Time Off (PTO) * Annual company-wide offsite + dedicated team offsite * Attractive stock options for all employees Kota is an equal opportunities employer. We're committed to equality of opportunity and to practices free from unfair and unlawful discrimination.