About Mastery:   Founded in 2001, Mastery Schools is a public charter network of 23 K-12 schools in Philadelphia and Camden, serving more than 14,000 students.    At Mastery, we’re on a mission to provide all students with the academic and personal skills they need to succeed after graduation and pursue their dreams. Student achievement is not just a goal for our organization; it's the reason we exist, and every member of our team is dedicated to securing student success. We are also committed to pursuing equity, actively disrupting systemic racism, and addressing the disparities that limit our students' choices.    Our culture is built on respect, service, and the belief that the success of our students, their families, and the communities we serve will help us achieve our mission. We foster a positive, open, and inclusive environment where honesty, humor, and continuous improvement are celebrated.    Join us in creating a model urban school district that serves all students with excellence. Together, we can make a lasting impact. The Coordinator, NST Administration & Facilities Operations supports the daily operations of the Network Support Team (NST) while serving as the primary administrative coordinator for the Facilities Systems department. Reporting to the NST Office Manager and maintaining a dotted-line relationship with the Director, Facilities Systems & Operations, this position ensures efficient front-office operations while providing high-level administrative, systems, financial, and communications support for facilities operations. The Coordinator manages reception and office logistics, supports the administration of the Facilities Management System (CMMS), coordinates departmental communications, tracks budgets and purchasing activities, maintains operational records and reporting, and provides administrative support for facilities leadership. This role serves as a critical operational partner, ensuring accurate data, efficient workflows, exceptional customer service, and a welcoming environment for both visitors and staff.   DUTIES & RESPONSIBILITIES: NST Administrative Support * Provide administrative support and clerical support for the central office, including phone coverage, mail processing, and database management. * Respond to inquiries received via phone, email, or in-person, directing requests to the appropriate department or staff member. * Assist visitors, parents, and community members with questions, complaints, and requests for services * Create and maintain databases such as Excel, Google Drive, and MS Office * Maintain inventory of office supplies for the front office * Ensure conference rooms are prepared for staff meetings * Maintain a positive and welcoming environment for guests, visitors and NST staff * Support special projects, strategic initiatives, and other administrative duties as assigned. Facilities Administrative Support * Provide direct administrative support to the Director of Facilities Systems & Operations * Prepare reports, presentations, spreadsheets, and departmental correspondence * Coordinate meetings, training sessions, and logistics for the Facilities team * Maintain departmental files, policies, procedures, and reference materials * Coordinate communications between Facilities Systems, Regional Facilities Managers, vendors, schools, and Network Support Team departments Budget & Financial Tracking * Track departmental expenditures and maintain budget monitoring systems * Assist with purchase order preparation, invoice processing, and payment tracking * Monitor office and facilities supply inventories and coordinate replenishment Other Job Functions: * Coordinate the operational logistics for NST professional development events, including meeting space, participant registration, materials, and refreshments. * Completes other duties and special projects, as assigned.   QUALIFICATIONS: * Ability to relate to a diverse population of people is a must * Advanced proficiency in technology, including Microsoft Office: Outlook, Word, Excel and PowerPoint, and MS * Teams or similar collaborative technology; the ability to learn new programs/software quickly * Proven experience multitasking, organizing, and prioritizing work * Ability to handle requests and inquiries and respond promptly * Perform duties with a high degree of professionalism * Manage multiple schedules and logistics * Ability to communicate clearly, professionally, and promptly. * Ability to provide exceptional customer support and assistance to ensure customer satisfaction and loyalty  EDUCATION AND EXPERIENCE: * High School Diploma or GED, required * Associate’s degree, preferred * Two (2)+ years of administrative support or office coordination experience preferred. * Microsoft Office Suite proficiency OTHER REQUIREMENTS: * Ability to physically perform the essential duties of the role, including sitting and working at a computer for extended periods, operating standard office equipment, lifting and moving office supplies, and supporting meetings and events within the Network Support Team office. * This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities. SALARY AND BONUS INFORMATION: External candidates hired for this role are eligible for a $1,000 signing bonus as well as up to $5,000 for relocation expenses! The Coordinator, NST Administration and Facilities Operations at Mastery can expect a starting salary between $50,800 to $58,300, based on education and experience, with opportunities for growth as your career progresses. Each offer is made in alignment with Mastery’s compensation philosophy and commitment to pay equity, ensuring fairness and consistency across our team. Mastery's Benefits Package:   We offer a full benefits program and opportunities for professional growth. Some of our most popular benefits include our 403(b) retirement plan for PA employees (with a 5% match from Mastery for full-time employees), enrollment in the State of New Jersey Pension Plan for NJ employees, a robust Employee Assistance Program, mental health and counseling programs, an annual Professional Development Fund, and discounts and perks at a myriad of retailers, travel organizations, insurance providers, and so much more, as well as access to the HealthAdvocate Helpdesk to help you navigate various benefits-related topics. Please go here to see all of our Benefits offerings!   Annual Calendar:   As you plan to make Mastery your new work home, please feel free to review our calendar here. We like to think our calendar is a benefit of working here too!   Why You Should Apply:   Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. Mastery may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.