Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights  Contract | Remote | UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the deployment of a Microsoft Dynamics 365 environment enabling direct marketing through Dynamics 365 Customer Insights – Journeys. The platform is now live, with email campaign capabilities currently being tested and refined in a controlled/UAT environment as part of the initial rollout and warm-up phase. We are looking for an experienced CRM Content Manager (Contractor) to support both campaign execution and the ongoing stabilisation of the email marketing capability, helping the client establish a scalable and effective approach from the outset. Who We’re Looking For * Strong background in email marketing campaign management * Hands-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers) * Solid HTML/CSS email build skills * Experience delivering campaigns in structured or regulated environments * Comfortable working in environments where capability is still being proven and refined * Able to provide practical guidance and support, not just execution * Strong stakeholder communication skills, particularly within public sector settings What you will be doing * Supporting testing and refinement of email campaigns in a UAT/test environment * Building and iterating segments, journeys and triggered communications * Designing and developing responsive email templates (HTML/CSS) * Supporting initial campaign rollout and warm-up activity, including: * Helping establish sender reputation and good delivery practices * Ensuring campaigns are structured appropriately from the outset * Managing campaign execution as capability moves toward business-as-usual * Helping define and embed best practice for campaign delivery, including governance and structure * Supporting the creation of reusable campaign assets and content libraries * Working closely with Ceox and client stakeholders across delivery and testing phases * Providing advice and guidance to the client, where internal CRM/content capability is still developing Key Characteristics We are specifically looking for someone who: * Is comfortable working in a recently deployed, still-maturing environment * Can support testing, iteration and improvement, not just steady-state delivery * Is pragmatic and solutions-focused, able to work through early-stage challenges * Is willing to share knowledge and add value beyond a narrow remit * Can operate effectively within public sector processes and governance Desirable * Experience with Dynamics 365 Customer Voice * Previous UK Public Sector experience * Experience supporting early-stage campaign rollout or platform adoption, including email warm-up activities Contract Details •    Contract Type: Freelance / Full-time Short-term Contract - outside IR35 •    Location: Remote (UK-based candidates preferred) •    Start Date: ASAP •    Clearance: Candidates must be eligible to work with UK Government departments / BPSS.