CUSTOMER ENGINEER, AI GOVERNANCE (HYBRID) At Deeploy, we help organizations deploy AI they can trust. As an Implementation Engineer, you'll own the technical journey from first proof-of-concept to full platform adoption, turning complex customer environments into working, compliant AI governance setups. No two customers are the same, and neither are the solutions you'll build. This is a hands-on role for someone equally comfortable in a customer conversation and a deep technical implementation. You'll engage stakeholders across data science, engineering, legal, and compliance, translating their needs into concrete implementations on the Deeploy platform. You'll report directly to the COO and work closely with sales and product, giving you direct influence over both customer outcomes and how the product evolves. This role is hybrid, based in Utrecht. WHY DEEPLOY? AI is being rolled out everywhere, but most of it is a black box. Deeploy exists to change that. We build the technical foundation that makes AI truly responsible: helping companies detect, understand, and prevent the harms caused by misaligned AI systems before they impact the real world. We're an AI-native team. That means we don't just build for AI, we aim to be a frontrunner in our own work. We're constantly rethinking how we operate, and we expect everyone on the team to be part of that evolution. WHAT YOU WILL DO * Design and deliver proof-of-concepts that demonstrate measurable value within a customer's existing AI infrastructure * Own onboarding and implementation end-to-end, from scoping through go-live * Build trusted relationships with technical and non-technical stakeholders across customer accounts * Identify expansion opportunities and flag them to the sales team with clear context * Translate customer feedback and implementation patterns into product insights * Build reusable playbooks, templates, and integration guides that scale the team's capacity WHO WE ARE LOOKING FOR This role sits at an unusual intersection: deep enough to debug an MLflow integration, sharp enough to explain model risk to a CFO. If you've operated in that gap before and enjoyed it, you'll thrive here. MUST-HAVES * 2-5 years in a solution engineering, implementation, or technical customer success role * Hands-on experience with data, AI, or ML workflows in a production context * Comfort working across technical stakeholders (data scientists, ML engineers, IT) and business stakeholders simultaneously * Fluency in English and Dutch * A degree in a technical field (Engineering, Data Science, Econometrics, or similar) NICE-TO-HAVES * Experience in regulated industries (e.g., finance, healthcare, public sector) * Familiarity with AI compliance frameworks (e.g., EU AI Act, model risk management) * Experience in a start-up or fast-paced scale-up environment WHAT TO EXPECT FROM US Shape the Future of AI: Work at the forefront of AI governance, transparency, and compliance, helping organizations innovate responsibly and create meaningful impact. Collaborative Culture: Be part of a team that values openness, inclusivity, and collaboration. At Deeploy, every voice matters, and diverse perspectives drive our innovation. Growth Opportunities: Access opportunities to learn, develop, and advance your career in a fast-growing company dedicated to transforming the AI landscape. Competitive Benefits: Enjoy a competitive salary, stock options, and a comprehensive benefits package, including a pension plan. Flexibility and Balance: Thrive in a flexible, hybrid work environment that supports your personal and professional well-being. OUR HIRING PROCESS We value efficiency and transparency. Here’s what to expect: 1. Application: Share your LinkedIn/CV and any personal projects you're proud of. 2. Introductory Call: A 20-minute chat to introduce our team and learn more about you. 3. Personal & Team Fit: A 60-minute chat with 2 team members you would work with in the future 4. Case Study: Prepare a case (timeboxed to 3 hours) and present it in a follow-up meeting with two team members. 5. Offer: If we’re a fit, we’ll extend an offer and welcome you aboard! Got questions? Reach out anytime at [email protected].