Who we are ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Customer Marketing team, housed within the broader Product Marketing Team, executes programs that amplify our customers' voices. We showcase customers' successes through content, events, and references, providing social proof that drives awareness, consideration, and conversion. WHAT YOU’LL DO * BE A STORYTELLER. YOU HAVE DEEP EMPATHY FOR USERS AND ARE ABLE TO ADAPT HOW YOU COMMUNICATE TO BEST REACH AND ENGAGE YOUR AUDIENCE AND DIFFERENTIATE STRIPE * KNOW HOW TO BUILD A PROGRAM FROM THE GROUND UP. YOU HAVE WHAT IT TAKES TO GET NEW PROGRAMS OFF THE GROUND: BUILDING BRIEFS, ALIGNING WITH STAKEHOLDERS, PRESENTING TO LEADERSHIP, AND OWNING PROGRAM ROLLOUT * COMMUNICATE WITH IMPACT AT ALL LEVELS. YOU'RE COMFORTABLE CRAFTING AND DELIVERING PROGRAM UPDATES TO SENIOR AND EXECUTIVE AUDIENCES — TRANSLATING COMPLEX PROGRAM DATA INTO CLEAR NARRATIVES THAT INFORM DECISIONS AND BUILD CONFIDENCE * WORK SMARTER WITH AI. YOU ACTIVELY USE AI TOOLS TO ACCELERATE YOUR WORK — FROM DRAFTING CONTENT AND SYNTHESIZING RESEARCH TO BUILDING AGENTS THAT AUTOMATE REPEATABLE WORKFLOWS AND SCALE PROGRAM OPERATIONS * LOVE WORKING ACROSS GTM. YOU WORK WITH A RANGE OF DISCIPLINES TO EXECUTE ON YOUR WORK * KEEP THINGS ORGANIZED. YOU MANAGE INTERDEPENDENT, COMPLEX PROJECTS AND PROGRAMS AND KEEP VARIOUS WORK STREAMS ON TRACK * BE AMBITIOUS. YOU THRIVE IN A FAST-MOVING, DYNAMIC, HYPER-GROWTH ENVIRONMENT AND ARE ABLE TO OPERATE FLUIDLY BETWEEN THE 30,000-FOOT STRATEGY LEVEL AND THE MICRO-DETAIL TO GET THINGS RIGHT RESPONSIBILITIES * Partner closely with cross-functional go-to-market teams to identify and develop impactful customer stories and use cases to support Stripe's go-to-market efforts * Collaborate with the broader Marketing and Communications teams to incorporate customer voices and stories into digital, social, event, and other marketing channels * Act as the primary point of contact for sourcing, pitching, and managing customer speakers for key industry events and conferences * Design and implement new strategic initiatives to identify, engage, and nurture top customers * Leverage AI tools and, where applicable, collaborate with technical teammates to build lightweight agents that automate and scale customer marketing workflows — such as content production, program reporting, and customer outreach * Develop and deliver regular program updates and performance readouts to senior and executive stakeholders, surfacing key insights, progress against goals, and strategic recommendations * Analyze program performance and customer sentiment to continuously optimize Stripe's approach to customer marketing * Work with global Stripes to share best practices, adapt successful programs for local markets, and contribute regional insights to the overall global strategy WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 6+ years of customer marketing experience with experience working in B2B settings and with sales teams * Strong communication and executive presence, with the ability to build relationships with customers, synthesize program performance into compelling narratives, and present confidently to senior and executive leadership * Experience building and driving customer-centric programs and activations * Exceptional organizational skills, ability to think through and implement processes that scale * Comfort working with AI tools as a core part of daily work — using them to move faster, produce higher-quality output, and find new ways to scale programs PREFERRED QUALIFICATIONS * Direct content creation experience including case studies, speaking engagements and video storytelling * Experience owning relationships with multiple external content agencies * Hands-on experience collaborating on or building AI agents to automate marketing workflows or program operations * Familiarity with Google Analytics, Hubble, and customer marketing software