ABOUT HUD HUD is building infrastructure to create RL training data and evals for frontier AI agents, as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs, Fortune 500 companies, and startups. We’ve raised $16M from top VCs and were YC W25. ABOUT THE ROLE We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers. RESPONSIBILITIES * Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers) * Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward * Resolve contract, onboarding, and platform blockers by working with the right internal owners * Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications * Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur EXPERIENCE You may be a good fit if you have: * Experience in customer operations, business operations, consulting, or similar roles * Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate * Comfort managing many small but important threads at once * High attention to detail and strong follow-through * Used AI tools to improve their productivity Strong candidates may also have: * Early-stage startup experience with ability to work independently in fast-paced environments * Experience working with technical customers * Familiarity with RL, e.g., you know what environments, evals, and benchmarks are * Thrive in unstructured problem spaces We prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they don't meet all criteria. TEAM & COMPANY DETAILS * Team Size: ~15 people currently, mostly full-time in-person, but some remote. * Our team: Our team includes 4 International Olympiad medalists (IOI, ILO, IPhO), serial AI startup founders, and researchers with publications at ICLR, NeurIPS, etc. * Company stage: We have 8 figures in funding and high revenue growth. We’re scaling profitably and quickly to meet very strong demand. LOGISTICS * Employment: Full-time. * Location: On-site only, for now. You can join the team in the San Francisco Bay Area or Singapore offices. * Visa Sponsorship: We provide support for relocation and visas for strong full-time candidates to the US or Singapore. * Timeline: Applications are rolling. The process is 2 technical interviews and a 2-3 day work trial. WHAT WE OFFER * Competitive compensation * 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees) * Lunch and dinner when you’re in the office * Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays * Other perks including an Equinox membership, 401k, and commuter benefits (US employees) * Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc. *By unlimited, we mean no one on our token usage leaderboard has ever hit a limit. So we have no idea what the limit is. Due to high volume, we may not actively respond to every application, but feel free to contact us at [email protected] or elsewhere if we missed your application!