POSITION OVERVIEW:   The Customer Service Representative, is responsible for the successful administration and operational execution of Pre-Licensing and Post-Licensing, communication. This role serves as the central coordination point between students, instructors, sponsors, regulatory agencies, and internal teams — ensuring a high-quality educational experience and full compliance with state licensing requirements. This position requires a detail-oriented professional with strong organizational skills, a commitment to accuracy, and the ability to manage multiple concurrent priorities. The Program Coordinator plays a key role in student success, regulatory compliance, instructor support, sponsor relations, and operational excellence. WHAT YOU'LL DO: Manage student communications throughout the lifecycle of Pre-Licensing and Post-Licensing programs. –    Send course welcome communications, exam information, completion requirements, and deadline reminders. –    Communicate exam eligibility, retake procedures, and next steps following course completion. –    Provide guidance regarding licensing applications, background checks, and state exam registration. –    Conduct proactive student outreach and follow-up to support successful completion and licensure. –    Document and track student feedback to identify trends and opportunities for improvement. –    Respond to student inquiries and provide operational support related to course participation. Course Administration & Exam Operations –    Coordinate operational activities for classroom, livestream, and online education programs. –    Load and administer progress exams, final exams, and exam preparation materials. –    Monitor student completion of required coursework and preparation activities. –    Verify student eligibility for final examinations and manage pass/fail processing and notifications. –    Coordinate exam scheduling, retake processes, and all exam-related communications. –    Maintain accurate student records and course completion documentation. –    Ensure timely completion of course evaluations and student engagement activities. Regulatory Compliance & Commission Reporting –    Prepare and submit required reports and course summaries to state regulatory agencies. –    Verify course completion records, enrollment counts, pass/fail results, and reporting accuracy. –    Ensure compliance with all Commission reporting requirements and established deadlines. –    Maintain documentation supporting course completion and regulatory submissions. –    Research and resolve discrepancies in student records and reporting data. –    Coordinate corrections and updates to previously submitted records as necessary. Instructor Support & Program Coordination –    Provide instructors with class rosters, student progress reports, and final course results. –    Communicate pass/fail outcomes and course completion information to instructors. –    Coordinate administrative activities supporting course delivery. –    Serve as liaison between instructors and internal operational teams. –    Support the successful execution of education programs and instructor needs. Continuing Education Sponsor Management –    Coordinate Continuing Education sponsorship programs and related partnerships. –    Serve as the primary operational contact for sponsors participating in educational programs and events. –    Manage sponsor communications, scheduling, logistics, and fulfillment of sponsorship commitments. –    Maintain sponsor records and participation tracking. –    Support sponsor retention through responsive communication and effective program execution. Career Expo & Event Coordination –    Coordinate career expos, networking events, and student engagement initiatives. –    Manage event logistics, registrations, communications, vendor coordination, and preparation. –    Serve as the primary point of contact for participating employers, sponsors, and attendees. –    Track attendance, participation, and event outcomes. –    Support initiatives designed to increase student engagement and career placement opportunities. Reporting, Systems & Data Management –    Utilize student information systems, learning management systems, CRM platforms, and internal databases. –    Maintain operational spreadsheets, tracking tools, and program records. –    Generate reports related to enrollments, completion rates, pass/fail outcomes, and operational performance. –    Audit data for accuracy and completeness across internal and external reporting systems. Process Improvement & Operational Excellence –    Document operational procedures and maintain up-to-date process documentation. –    Identify opportunities to improve efficiency, accuracy, compliance, and the student experience. –    Assist with the implementation of new operational processes and systems. –    Participate in special projects and departmental initiatives. –    Support continuous improvement efforts across the Education Operations function. WHAT YOU'LL NEED TO SUCCEED: Associate degree or equivalent combination of education and work experience. –    Two or more years of experience in program coordination, education administration, operations, customer service, or a related field. –    Strong organizational and project coordination skills with demonstrated ability to manage multiple priorities. –    Excellent written and verbal communication abilities. –    Strong attention to detail and commitment to accuracy. –    Ability to meet deadlines and adapt in a fast-paced environment. Preferred –    Bachelor’s degree. –    Experience in education, licensing, compliance, regulatory operations, or workforce development. –    Familiarity with learning management systems, CRM platforms, or student information systems. –    Experience coordinating events, sponsorships, or external partnerships. –    Background in reporting and data analysis.