A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe. Build and scale a best in class platform alongside a team of the brightest minds in cybersecurity At Immersive, we’re uniquely positioned to future-proof organizations against any cyber challenge. If that excites you, read on! Immersive help prove and improve your cyber resilience, by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence. https://www.immersivelabs.com/why-immersive-labs We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations. Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than $180 million and been voted a Best place to work on multiple occasions! https://www.immersivelabs.com/company/our-story “The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.” Head of Global Cybersecurity Operations, HSBC Cyber Resilience Advisor - APAC We’re looking for an experienced cybersecurity professional with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Success team as a Cyber Resilience Advisor based in Australia, covering the APAC region. In this role, you will partner with key customers to drive business outcomes, maximize the value of the Immersive One Platform, and execute a programmatic approach to Cyber Workforce Resilience. Unlike traditional consultancy, which would be transactional, such as working on a single project to completion and then leaving, in this role you are embedded and dedicated to the customer for the duration of the contract. This is a long-term and continuous engagement to provide industry and operational experience to help simplify the drive for cyber resilience by aligning and complementing an organisation's cyber strategy and vision. The customer is your number one priority, and your focus is to ensure success every step of the way to ensure they are Cyber Resilient and become more mature in this space. You need to adapt to the situations you encounter and be that trusted partner to help by utilising the Immersive One platform to its maximum. Their success is your success. It feels personal. You will be a trusted, long-term embedded consultant with knowledge in all areas of cyber. The customer will look to you for the answers, and you must be agile with on-the-spot thinking. You will interact with all customer areas, from the C-Suite to the teams and individuals that comprise the customer's organisation. You will help everyone. As a senior individual contributor in the team, your main responsibilities will include: * Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes * Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach * Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews * Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. * Drive adoption to maximize the value of the Immersive Labs Platform * Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies * Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation Program Management * Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. * Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. * With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities. Sounds good? We’d love to hear from you if you have proven experience in the following areas, but don’t worry if you don’t hit each one exactly: * 5+ years work experience in an information security practitioner or consulting role as well as time spent working in a Customer Success or similar role * Extensive experience in client facing roles - you will have consulted and presented to both C-level execs and technical stakeholders * Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development) * Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker and presenting, able to articulate value and discuss technical concepts in a jargon free manner * Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc * Experience leading technical presentations for both technical and non-technical audiences across all levels * Bachelor’s degree or higher within Cyber Security or Computer Science would be desirable Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role: * Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence. * Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace. * Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners expectations by crafting products, services and experience that surprise, delight and ensuring they feel valued and supported every day. * One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future. If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page. Benefits As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: * You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing. * Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and birthday half day * Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, * Career and learning development through the platform and our ‘Learn Anything’ fund * Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours * Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working * We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms * While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region. Find out more about life at Immersive https://careers.immersivelabs.com Cyber threats wait for no one and neither should you. Apply now! If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.