The Alpega Group is looking for a Debt Mediation Specialist who is Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in St. Cugat del Valles, Barcelona, Spain. WHO ARE WE? The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry. As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo. What can you expect? * Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies. * Monitoring open mediation cases through weekly and monthly reports. * Monitoring default customers. * Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers. * Monitoring the notified payment guarantees through weekly and monthly reports. * Meet defined department goals and activity metrics. * Perform other assigned tasks and duties necessary to support the Mediation Department. We do have a match if you bring the following * Previous experience working in customer support with debt mediation or incident management * Fluent Polish (C2), spoken and written, is required. * Fluent (C1) level of Spanish and English * Resourceful and highly motivated, with a focus on client satisfaction. * Team player and able to build good relationships across functions and collaborate to achieve shared goals. * High accuracy standards. * Experience will Salesforce/CRM will be a plus. What do we offer? * An excellent career opportunity at a SaaS leading player in logistics. * Grow and learning opportunities in an international environment. * The possibility to work in a team but also to work independently. * Permanent contract * With a work model hybrid (at least 3 days in the office) Learn more about life at Alpega: https://www.linkedin.com/company/alpegagroup/life/ Our commitment to you The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work. If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you. Good luck with your application! We look forward to hearing from you. I hope this helps! If you need any further assistance, feel free to ask.