Are you passionate about creating a smooth and secure tech experience for your colleagues? We're looking for an IT Support Engineer to join our growing team in Cluj-Napoca. You’ll play a key role in shaping how our global teams interact with technology—delivering smart, reliable solutions and first-class support. In this role, you’ll balance hands-on technical support with infrastructure improvement projects. You'll also be a core part of onboarding, offboarding, and daily troubleshooting for 500+ users worldwide — while helping maintain and improve our internal tools and systems. WHAT YOU’LL BE DOING * Provide 1st and 2nd line IT support to our global team, focusing on excellent customer service and clear communication. * Manage incidents and service requests within SLAs using our ITSM tool. * Support IT hardware and endpoint lifecycle management (Mac, Windows, Ubuntu). * Assist in improving and maintaining our IT tool stack, including Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF/Mosyle, and Okta. * Deliver seamless IT onboarding/offboarding experiences for new joiners, movers, and leavers. * Document support processes and contribute to our internal knowledge base (Confluence). * Act as a local subject matter expert, especially for system issues raised by our software engineering teams. * Champion IT best practices across the business and support security posture improvements. About you:  * 2+ years’ experience in a similar role. * Comfortable working in a scale-up or fast-paced environment. * Hands-on experience with with at least one operating system (Mac, Windows, Ubuntu/Linux). * Strong troubleshooting skills, with a proactive and resourceful approach to solving issues. * Familiar with ITSM tools and service desk workflows. * Confident communicator with strong interpersonal skills—able to support colleagues across all levels and time zones. * Attention to detail and a customer-first mindset. * Experience documenting processes and procedures clearly and accessibly. NICE TO HAVE:  * Familiarity with tools like Google Workspace, Slack, Jira Service Management, and HR platforms like HiBob. * Experience supporting remote/hybrid environments. * Awareness of information security principles and secure service delivery practices. WHAT’S IN IT FOR YOU?   * Competitive salary aligned to your skills and experience  * Equity as we want you to have a part of what we are building  * Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best  * We embrace a hybrid approach that requires employees to be in the office for three days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships * You will also get an annual budget of 1215 RON to kit out your home office  * Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve  * Annual learning budget of 10,450 RON (prorated based on start date) to drive your performance and career development  * Meal Vouchers 45 RON/ Day  * Access to an Employee Assistance Programme (Atlas)  * Medical Insurance  * 7Card Subscription (upon request) The base salary range for this role is 96,000-120,000 RON + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skill About us: Our mission is to empower every business to eliminate financial crime.  By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.