Location: Indianapolis, IN (On-site) Type: Full-Time Industry: Civil Engineering / Infrastructure OVERVIEW Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day-to-day device support, help improve the end-user experience, and make sure technology across the company runs smoothly. KEY RESPONSIBILITIES * Support desktop and laptop hardware, software, and peripherals including setup, configuration, and troubleshooting. * Assist with device deployments, updates, and ongoing maintenance. * Troubleshoot issues, identify root causes, and document solutions. * Work with the IT team to improve support processes and workflows. * Communicate technical solutions clearly to non-technical users. * Maintain technical documentation and follow IT policies and procedures. * Stay current on new tools and technology updates. QUALIFICATIONS * Bachelor’s degree in Computer Science or related field, or equivalent experience. * 4 or more years of desktop or end-user support experience. * Strong knowledge of Windows and Mac environments. * Experience with hardware and software installation and troubleshooting. * Basic understanding of networking and infrastructure support. * Strong customer service, communication, and problem-solving skills. * Ability to work independently or with a team. * BONUS: * A+ or Network+ certifications WHY YOU’LL LOVE THIS ROLE * You will be part of an internal team that values learning, collaboration, and quick problem solving. * You will help people directly and see the impact of your work every day. * You will build trusted relationships through clear communication and reliable support. * You will work in an environment that appreciates initiative, ownership, and follow-through.