BPOD latam is looking for a person to support our team as a Digital Customer Success  in São Paulo, Brasil. Mission The Digital Customer Success  is responsible for delivering scalable, fully digital customer success operations. This role focuses on managing a large portfolio of accounts using automation, data intelligence, and standardized playbooks. The mission is to drive onboarding, adoption, renewal, and expansion in a fully digital model while maintaining customer satisfaction and efficiency at scale. Key Responsibilities * Create and manage automated onboarding journeys (emails, videos, tutorials, webinars) ensuring smooth product adoption. * Execute playbooks aligned to lifecycle stages (Onboarding, Adoption, Renewal & Expansion, Loyalty) with digital-first engagement. * Continuously segment accounts based on ARR, risk level, and upsell potential, ensuring targeted engagement and prioritization. * Track product usage and adoption to detect early risk signals or identify upsell opportunities, feeding into proactive playbooks. *  Manage communication through predefined emails or other type of communication, ensuring consistency and proactive engagement. * Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends. * Run NPS and CSAT campaigns, as well as other type of surveys, triggering automated follow-ups and loyalty actions. * Maintain and promote self-service resources and customer communities to reduce dependency on direct support. * Deliver regular reports and dashboards with adoption, engagement, and renewal metrics. Requirements * Minimum 3-5 years’ experience in related positions. * Proven history working with Automated onboarding journeys, renewal workflows, follow-ups and loyalty actions. * Bachelor’s degree in Computer engineering, Social Communication, Information Technology, Administration or related fields. * English Level is required.