Our work is rooted in the belief that everyone deserves access to resources and opportunity. Since our founding in 1969, we have been a trusted, community-centered partner bringing people together to provide critical support and create meaningful pathways for our neighbors in need. Over the past several years, we’ve expanded both our reach and our vision. From the launch of our innovative Food Club & Opportunity Hub and our second Resale Store location, to new partnerships addressing affordable housing and the growth of Lakeshore Food Rescue, we are continuously evolving to meet the needs of our community in thoughtful and strategic ways.  Having grown our operations and impact significantly, we’re excited to be recruiting for a new senior leader - a Director of Organizational Effectiveness - to lead key internal assessments, investments, and changes to further align our people, process, and technology systems.  The Director of Organizational Effectiveness (DOE) is a senior operational integrator responsible for strengthening how our organization works. Joining and working in coordination with our Strategic Leadership Team (SLT), the DOE serves as an internal consultant, change leader, and strategic project manager, partnering across departments to ensure strategic initiatives are delivered effectively, priorities are clear, and performance is measurable.  The DOE will focus on assessing and prioritizing key risks and opportunities - and then lead on thoughtful change management through intentional collaboration with department leaders throughout the organization. This role focuses on updating and aligning our people, process, and technology systems to enhance organizational effectiveness, reduce friction, and support the SLT in executing our mission efficiently and collaboratively across the organization. This is a unique opportunity to join a mission-driven, forward-thinking organization at an exciting time. Our team is guided by shared values of kindness, collaboration, and excellence. We are looking for a leader who is energized by complexity, passionate about people, fluent in process and technology, committed to continuous improvement, and motivated to help build stronger systems that support people and purpose. RESPONSIBILITIES & ESSENTIAL DUTIES Strategic Alignment & Enterprise Execution * Partner with the Strategic Leadership Team (SLT) to ensure the organization’s vision, priorities, and strategic initiatives are translated into practical systems, measurable progress, and sustainable operational rhythms. Participates in setting direction as a member of SLT, then this role drives implementation. * Act as an enterprise-wide operational integrator, helping departments operate cohesively by aligning priorities, improving communication and handoffs, and reinforcing organizational accountability and execution discipline. * Establish and maintain systems (i.e. meeting structures, project management, and decision-making frameworks) that support consistent execution, accountability, and cross-functional collaboration. Organizational Systems & Operational Excellence * Assess current operational, technical, and workflow systems to identify and reduce inefficiencies, redundancy, friction, unclear ownership, and/or process gaps. * Design, implement, and continuously improve enterprise-level systems, workflows, and infrastructure that enable clarity, accountability, and efficiency – and that evolve alongside organizational growth and mission impact. Define and drive our technology strategy. * Prioritize and sequence improvement initiatives based on risk, impact, and organizational readiness. * Lead cross-functional systems improvement efforts to strengthen how teams work together. Data, Risk & Decision Infrastructure * Champion data-driven decision-making practices across the organization. * Lead operational debt diagnostics and maintain a dynamic organizational risk & opportunity register to inform prioritization and executive decision-making. * Define performance indicators and track progress against milestones, budgets, and strategic objectives; prepare executive-level reporting and insights. Change Management & Adoption * Design and lead implementation plans for new processes and operating models, with clear timelines and defined ownership. * Within 2026/2027, includes leading implementation of project management software. * Partner with senior leaders to communicate organizational changes and ensure adoption and operational discipline. * Identify competency gaps required for future-state operations and recommend targeted training and development strategies. * Ensure that all major improvements and updated systems have clear ownership and sustainability plans; all changes must be built to last without sustained engagement from this role.  Enterprise Project & Portfolio Management * Oversee the full lifecycle of strategic initiatives (planning, scope, design, execution, delivery). * Coordinate cross-functional resources to ensure successful delivery of enterprise priorities. * Surface risks and remove barriers to execution; escalate only the most complex or enterprise-critical issues. Leadership & Oversight * Serve as a trusted advisor to departmental leaders on process, systems, and cross-functional collaboration. * Provide leadership, coaching, and mentoring to assigned staff or project leads. * May supervise or act as functional lead for strategic initiatives. * Select, negotiate, and manage external consultants and vendors as needed. EDUCATION & EXPERIENCE * 8+ years of relevant experience required in organizational effectiveness, operations, strategy, project management, consulting, or organizational development roles. * 3+ years of supervisory experience required * Bachelor's Degree required; or in place of a degree, equivalent years of experience * Relevant advanced certification or degree preferred.  * Basic conversational Spanish proficiency desired QUALIFICATIONS * Demonstrated, verifiable leadership skills, ability and experience. * Demonstrated success helping organizations navigate growth, operational complexity, or organizational change. * Strong systems-thinking orientation with the ability to identify root causes, improve workflows, and align people, processes, and technology. * Experience leading cross-functional initiatives and influencing teams without direct supervisory authority. * Exceptional facilitation, communication, and relationship-building skills, with the ability to work effectively across leadership levels and departments. * Strong project and initiative management skills, including prioritization, sequencing, tracking, and follow-through. Keen analytic, organization, and problem solving skills which support and enable sound decision making. * Comfort working in ambiguity while helping organizations move toward greater consistency and discipline. * Analytical and problem-solving skills with the ability to interpret information to support decision making. Experience using data, dashboards, KPIs, or operational metrics to support decision-making and organizational performance. * Ability to work effectively in collaboration with diverse groups of people. * Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed. * Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed. * Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness. * Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders. * A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture. * Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships. * Highly conscientious with a strong attention to detail. * Ability to work flexibly and be adaptable to various tasks. * Tech savvy with experience selecting and overseeing software deployments and managing relationships with software vendors. * Experience in both Google Suite & Microsoft Office products. * Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team. POSITION DETAILS Supervision Received is Limited Direction Supervisory Responsibilities as an Informal Supervisor Physical Requirements * Continuously work in stationary position  * Continuously use eyesight clarity/accuracy or visual perception * Continuously read and understand written words * Continuously engage in real-time verbal communication in English * Frequently operate computer and general office machines * Occasionally move about work area * Occasionally ability to push, pull, and lift up to 20 pounds Other Factors * Access to consistent and reliable transportation * Evening hours occasionally, on an as-needed basis * Weekend hours occasionally, on an as-needed basis ABOUT COMMUNITY ACTION HOUSE Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org) In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org) In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion) Organizational budget: $14M+ (inclusive of $7-8M of in kind support) Agency Size: 80 staff and 3,000+ annual volunteers OUR VALUES Who we are. Who we aspire to be. What drives us. What unites us.  > Radically Welcoming > Guest-Centered > Lead with Kindness > Curiosity-Driven > Always Improving > Collaborative by Design > Contagious Commitment > One Team If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you. OUR BENEFITS  Community Action House values every team member's contribution to ensuring our neighbors have what they need to thrive, and no one faces challenges alone. We strive to attract, engage, and retain high-performing employees passionate about our cause. Our compensation program is fair and market-informed, with annual reviews to ensure competitive pay. We offer a holistic benefits package and an equity-forward approach to annual increases. Performance, tenure, and market data guide individual compensation within our structured pay grades.  We offer a comprehensive and competitive benefits package designed to support you and your family. This includes medical, dental, and vision coverage options for employees and their dependents, along with employer-paid holidays, generous paid time off, and sick leave. Our benefits also feature a 401(k) plan with company matching, as well as employer-paid short-term disability, long-term disability, and life insurance. In addition, we invest in your growth through ongoing professional development opportunities, with a strong commitment to fostering inclusion, belonging, emotional intelligence, and cultural competency in a collaborative and diverse workplace. APPLICATIONS An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes phone and in-person interviews. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [email protected] - thank you. Equal Opportunity Employer Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.    Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Full job descriptions will be provided and job incumbents may be asked to perform other duties.