Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. JOB TITLE: E-COMMERCE CUSTOMER SUPPORT SPECIALIST Location: Remote Time Zone: US Time Zones (EST–PST) ROLE OVERVIEW We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams. KEY RESPONSIBILITIES * Handle customer inquiries related to products, orders, payments, returns, and exchanges * Provide clear, accurate, and empathetic support via email and chat * Maintain detailed ticket documentation and customer records * Collaborate with Operations and Fulfillment teams to resolve issues * Follow established support processes and quality standards * Identify opportunities to improve customer experience and support workflows REQUIRED QUALIFICATIONS * Experience providing customer support for e-commerce or online retail businesses * Strong written communication and problem-solving skills * Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered * Ability to manage multiple tickets and priorities effectively * Customer-first mindset with attention to detail PREFERRED QUALIFICATIONS * Experience working with international customers * Familiarity with CRM or helpdesk systems * Experience contributing to FAQs or help center content TOOLS & TECHNOLOGY * Support Platforms: Zendesk, Gorgias, Freshdesk * E-commerce Platforms: Shopify or similar * Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities.