🔍 ABOUT US CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally. 💼 THE ROLE We are looking for an Implementation Specialist to drive successful customer onboarding and deliver high-quality implementations from presales through to adoption. You will work closely with the sales, CS team members and other internal stakeholders to ensure a seamless transition from sale to full platform adoption. Your role is key in managing the project details that contribute to timely customer onboarding and high post-implementation satisfaction. 📋 KEY RESPONSIBILITIES Implementation & delivery * Support and coordinate end-to-end presales and implementation projects * Keep projects on track against key timelines (e.g. 60–120 day implementations) * Ensure a seamless handover from Sales to Customer Success * Flag risks early and keep projects moving forward Reporting & data * Keep CRM and internal systems accurate and up to date * Share regular updates on progress, milestones, and customer feedback * Capture insights to improve onboarding and post-implementation experience Collaboration & improvement * Work cross-functionally to deliver a consistent customer experience * Contribute to playbooks and continuously improve how we implement * Help shape scalable processes as we grow Customer support * Step in to support customers when needed, helping resolve issues quickly * Work with the team to improve support processes and response times * Deliver a smooth, high-quality experience at every touchpoint YOU WILL THRIVE IN THIS ROLE IF YOU HAVE: * Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS * Experience in mining industry will be highly regarded * Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) * Proven track record of successfully implementing complex software solutions * Strong project management skills with ability to manage multiple implementations simultaneously * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels * Technical aptitude with the ability to quickly learn and become proficient in new technologies * Experience working in a global team environment and collaborating across time zones * Problem-solving mindset with a talent for finding creative solutions to customer challenges * Experience with CRM and project management tools * Fluent in English and Portuguese (written and spoken) * Spanish is highly preferred 🚀 READY FOR YOUR NEXT ADVENTURE? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. Have questions? Reach out to us at [email protected] 🤝 RECRUITMENT AGENCIES We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]