FACTORY OPERATIONS EXECUTIVE Team: Info Request Team, Operations What you’ll own * Track every order through the full production cycle — casting, filing, setting, polishing, rhodium, QC and share a live status update with the office team daily * Real-time visibility on every piece. When the office asks, the answer is immediate and accurate * Ensure every order meets its SLA. Track deadlines across all active pieces and flag anything at risk before it's too late * Push Nivoda's orders to the front of the queue using floor relationships, get priority without creating conflict * Coordinate with supervisors and department heads to unblock production quickly * Coordinate with the QC team and have pieces staged and ready so inspections happen without delay * Log QC outcomes and surface recurring issues to the operations team * Coordinate stone delivery, confirm receipt, match to orders, flag discrepancies * Liaise between factory and office on mid-production queries: specification changes, material substitutions, timeline updates * Coordinate dispatch, packaging, documentation and logistics sign-off on every piece * Build relationships with karigars, supervisors and factory management — Nivoda should be the client they want to prioritise * Know how to get things done — when to escalate, when to negotiate, when to push and when to give * Be the person the factory calls when something affects a Nivoda order * Surface recurring inefficiencies and process gaps to the operations team What we’re looking for * 3–4 years in jewellery manufacturing or factory operations — SEEPZ or similar export manufacturing environment strongly preferred * Track record of coordinating between a client and a factory — managing timelines, pushing back on delays, resolving quality disputes * Able to navigate factory floor dynamics, prioritise without friction, push when needed * Clear communicator both ways, concise with the office team, credible on the floor * Organised under volume, multiple orders, multiple stages, nothing slips * Proactive, not reactive. Flags issues before they escalate, doesn't wait to be asked * Intermediate Excel or Google Sheets for daily tracking and reporting * On-site: Monday to Saturday, 8:30 AM – 6:00 PM. Not a hybrid or flexible-hours role