We’re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you’ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules. You’ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience. Take Ownership • Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️‍♂️ • Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead • Bring empathy and effective communication into every interaction to provide the best support possible * You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time. * You have knowledge of fraud monitoring and prevention * You speak English fluently and have strong communication skills, while showing empathy * You're a problem solving enthusiast, and can prioritize your work when needed * You thrill at leading thorough investigations, using your attention to detail for efficient resolution * You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell * Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus. Your space to perform We give you the space and the tools you need to succeed: 🤟 Great, international colleagues, who share your mindset 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly 📚 We support growth with bunq Academy and €1500 annual learning budget 🚴‍♀️ A Multisport gym card for your health and wellbeing (in Turkey) 🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey) 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration 🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office 💻 A MacBook so you can Get Shit Done with us 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options ⚕️ Private health insurance, just in case 💸 Monthly contribution to your phone and internet bills (in Turkey) 🍻 Friday drinks and other celebrations - bunq style