The Group Air Manager is responsible for overseeing the travel and air services provided for the Meetings + Incentive department’s clients and employees. This person will lead a team of group air specialists providing strategic direction for the department while upholding Cadence’s high standards. Key Responsibilities: Team Leader   * Manage schedules of full-time and part-time employees to maximize resources effectively and efficiently; forecast labor requirements and develop plans to ensure adequate coverage * Train, mentor, and guide direct reports while fostering a positive work environment * Provide daily support and problem solving for both customers and team * Identify, analyze, implement, and audit new technologies and processes for continual improvement * As required, serve as a groups dedicated agent booking air, ground and hotels within program parameters Industry Relations   * Negotiate contracts or rates with travel service providers, and remain accountable for maintaining contract deadlines * Serve as the internal subject matter expert on zone fares, air contracts, group air blocks, and general air knowledge making recommendations to clients based on program parameters * Travel to industry event(s) and/or educational/Familiarization trip opportunities as approved by management to further develop global product knowledge * Research current requirements for international travelers, including but not limited to passport and visas. * Develop and foster effective and positive working relationships with industry partners, specifically in airlines and hotels  Administrative Tasks   * Manage the production and distribution of program A&D manifests ensuring data integrity and timely distribution * Manage and audit the production of program final accounting in partnership with the Accounting department and the Account Manager * Manage back-office accounting and reporting based on specific program requirements * Responsible for the accurate entry and updating of financial forecasts in SalesForce * Process refunds and exchanges, as needed Account Management * Establish and maintain client files and preferences * Take part in strategy, pricing, RFP development and presentations for new client opportunities, as * In collaboration with clients and Account Managers, develop program-specific travel policies that meet the program goals and budget constraints * Assess clients’ group flight needs and set up program-specific internal and client-facing procedures to          successfully deliver a seamless attendee experience and support the program’s travel policy. * Develop air analyses and cost estimates to assist in the destination selection process   Required: * Minimum of (3) years working as an Air Supervisor, or comparable * Minimum of (5) years working as a Booking Agent * Advanced knowledge of legacy Sabre and growing knowledge of graphical Sabre * Advanced knowledge of group air contracts, zone fares, and airline rules + restrictions * Intermediate to advanced proficiency in Microsoft applications, specifically in Excel * Intermediate to advanced technical ability related to existing and emerging travel-related technology and * Working knowledge of quality control automation and implementation through back-office systems * Strong time management skills to ensure timely deliverables * Strong interpersonal and stakeholder management skills with the ability to effectively communicate across disciplines, both internally and externally * Strong attention to detail and financial acumen * Ability to multitask and deliver results in a nebulous environment * Advanced solutions-oriented problem-solving skills that drive innovation and creative thinking * Extraordinary customer service skills   Preferred: * Familiarity with Cvent GDS integration, Prime Analytics, Grasp and ClientBase are bonuses * Experience working with and/or implementing online booking tools within group air * Experience working in SalesForce * Working knowledge of SafeToGo Duty of Care software