What is the job? We’re scaling fast, doing things differently, and we’re looking for a HR Partner. Someone that thrives using creativity and deep ER & people expertise to guide people managers in an environment that has variety and the occasional bit of chaos that comes with startup life. This is a hands-on, people-first role where you’ll partner closely with our rapidly growing Patient Experience function, supporting managers and teams through a period of significant growth and transformation. You’ll play a key role in shaping the employee experience, building management capability, and helping teams perform at their best in a fast-paced operational environment. This role is not for a HR generalist. It is for a true subject matter expert, that specialises in employee relations, performance, coaching managers through complex situations and driving people initiatives. You’ll be right at the heart of the action and a trusted partner to the business, spending time at both our London (Kings Cross) and Winnersh (Reading) offices every week. What will you be doing? * Partner closely with Team Leads and Managers across the Patient Experience team to provide day-to-day HR support and guidance on all matters employee relations, performance management & development and people coaching. * Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct and employee relations * Support the full employee lifecycle from induction and probation through to progression and offboarding * Coach and support managers to lead confidently, effectively and in line with company culture and values * Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters * Support and lead on employee relations matters including investigations, performance concerns, welfare discussions and probation reviews * Collaborate with the Head of People & Talent on key people initiatives, process improvements and wider People projects * Help embed and improve key people processes such as engagement surveys, performance check-ins, recognition initiatives and manager development * Use data, trends and employee feedback to identify opportunities for improvement and proactively solve problems * Support policy implementation and provide practical HR guidance in line with UK employment law and best practice * Build strong relationships across operational teams and become a trusted and visible People partner within the business * Support change, growth and organisational development as the business continues to scale rapidly What do you need? * Strong HRBP experience within a fast-paced, high-growth or operational environment where you have been supporting new & seasoned managers with complex people management, performance and development challenges. * Experience supporting large frontline or customer-focused teams is highly desirable * Comfortable working in ambiguity and adapting quickly as priorities evolve * Confidence handling employee relations matters with a calm, fair and pragmatic approach * Strong communication and relationship-building skills with the ability to influence and support managers at different levels * Highly organised with the ability to manage multiple priorities and competing demands * A proactive, solutions-focused mindset with a willingness to roll up your sleeves and get stuck in * Self-sufficient and comfortable working remotely whilst collaborating closely with UK-based teams * Working knowledge of UK employment law is beneficial but not essential * Experience using HR systems such as HiBob is advantageous but not required What we offer: * Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + usual bank holidays * Pension Matching: Up to 5% employer matching contributions * Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, private healthcare and more * Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact * Enhanced Maternity & Paternity Leave About Us Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.