Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America.  We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team. ---------------------------------------- Available Schedules Position 1 Monday – Friday 8:00 AM – 5:00 PM OR 8:30 AM – 5:30 PM This position is scheduled for full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs. ---------------------------------------- Compensation & Benefits * Base Pay: $20 per hour * Monthly Bonus Opportunity: Up to $1,000 * Paid Time Off * 12 Paid Holidays * Health Insurance * Dental Insurance * Vision Insurance * Life Insurance * Opportunities for professional development, training, and career advancement ---------------------------------------- Qualifications * 1–2 years of call center or customer service experience preferred * Follow a comfortable script * Confirm appointments with homeowners via call or texting system * Strong ability to work independently and stay self-motivated * Excellent active listening and communication skills * Detail-oriented with strong organizational abilities * Positive attitude with strong problem-solving skills * Energetic, versatile, and highly motivated * Basic proficiency in Microsoft Office ---------------------------------------- Key Responsibilities * Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments * Follow provided scripts and processes to accurately set qualified appointments * Maintain accurate customer records and appointment details within internal databases * Support Design Consultants by ensuring appointment information is complete and properly documented * Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen’s Signature Service Program * Represent the company professionally and positively in every customer interaction ---------------------------------------- This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction. ----------------------------------------