Summary: The Intake Specialist I is an entry-level role that serves as the initial point of contact for individuals seeking legal assistance. The Intake Specialist I supports phone and online applications from those requesting civil legal aid through 603LA and its legal partners. This position operates in a fast-paced, high-volume, team-oriented environment that often requires multitasking while maintaining close attention to detail. Key Responsibilities: * Handle incoming phone calls in a call center environment. * Identify the legal aspect of the caller’s inquiry. * Conduct phone screening interviews and process online applications to determine eligibility for services. * Input information from telephone interviews and online applications into the 603LA case management database. * Request and upload client documents into the 603LA database. * Create a new open client file, update, and manage existing client files. * Schedule clients with 603LA advocates and attorneys. * Take direction from and work closely with 603LA attorneys, paralegals, internal departments, and support staff. * Examine and respond to email, fax, and voicemail inquiries. * Develop and maintain knowledge of other legal resources and social service agencies to provide valuable information and referrals to 603LA callers and online inquirers. * Perform other tasks and duties as assigned or required. Knowledge, Skills, and Abilities Required: * A demonstrated commitment to social, economic, and racial justice. * A commitment to providing high-quality legal assistance to low-income people of New Hampshire. * Excellent organizational skills, with attention to detail. * Ability to multitask and prioritize assignments. * Effective oral communication skills, particularly telephonic communication. * Ability to identify legal issues. * Ability to work both independently and in collaboration with others. * Strong typing and computer skills, including MS Word, Outlook, and Google applications; familiarity with online databases is helpful but not required. * Fluency or proficiency in another language prevalent in 603LA’s client community is strongly preferred but not required. Qualifications & Requirements: * High School diploma or GED, at least 2 years of experience directly related to the duties and responsibilities specified. * Completed degree(s) from an accredited institution that exceed the minimum education requirements may be substituted for experience on a one-to-one basis. * Maintain friendly, professional, and empathetic telephone manners to assist our callers effectively. * Excellent oral and written communication skills. * Excellent listening skills. * Ability and willingness to collaborate cooperatively and collegially within a decentralized statewide law firm.