Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers. That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.  As an Internal Tools Developer, you'll use your development skills, curiosity, ingenuity, and passion to solve problems to build and maintain custom tools for our customer service teams (Technical Support, Billing, Customer Success, Malware & Abuse, and Migrations). In this role, you'll be instrumental in empowering and enabling our teams to maximize their efficiency as they deliver the world-class support and customer service Kinsta is known for.         WHAT YOU'LL DO: * Develop and refine specialized custom tools, integrating with core platforms via APIs to pull and push necessary data, designed to augment team member workflows and increase efficiency and effectiveness. * Logically and sensibly leverage AI in applicable feature development projects to further enhance team member workflows and abilities. * Assist with the administration and operation of servers that house internal tooling. * Provide assistance to end users (colleagues) on custom-developed tools and applications WHAT YOU BRING TO THE ROLE: * You are completely fluent in English with excellent communication skills * You possess a deep-seated curiosity and a passion for professional growth, constantly seeking to refine your technical expertise and soft skills alike * The ability to work independently in an extremely small team, ask probing questions, and proactively anticipate challenges and potential solutions * A penchant for looking beyond the text in the Jira ticket to think bigger and deeper about the assigned work  * You consistently meet deadlines and take personal ownership of outcomes. You communicate early if timelines are at risk and focus on delivering real business value quickly and efficiently * Excitement to use tools such as Claude Code to enable yourself to increase personal efficiently amid a “trust but verify” mindset * Experience in the following areas: * Python (Quart, FastAPI, async patterns, pytest) * TypeScript / JavaScript (Node.js) * MySQL * REST API structure & JWT authentication BONUS IF YOU HAVE EXPERIENCE WITH: * LLM API integration (OpenAI, Gemini, Anthropic) * GitHub Actions CI/CD * Linux server administration (systemd, Nginx, PM2, SSH/rsync, Bash) * Redis (pub/sub, task queuing) * PHP / WordPress ecosystem * Svelte / SvelteKit & Chrome Extension development * Intercom API * GraphQL BENEFITS: * Flexible and remote-first environment. * Annual remote expense budget. * Flexible PTO. * Paid parental leave. * Annual professional development budget: available after one year with Kinsta. * Sabbatical: available after three years with Kinsta (and every three years thereafter). * Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, Canada, UK, and Hungary. * Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA. Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate. By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States. #LI-Remote, #IHSRemote