ABOUT US OTI Lumionics is developing advanced materials—by design—using quantum simulations, machine learning and real-world testing in pilot production. We are currently focused on key enabling materials for OLED displays that will be used in next-generation consumer electronics and automotive. Our advanced electrode materials, and associated manufacturing technology, are being used to build transparent displays and lighting. We work closely with our partners and customers to design new materials that are mass-production ready. Using our computational Materials Discovery Platform, we can rapidly iterate new materials, allowing fast turnaround time to meet our customers’ needs. WORKPLACE TYPE On-Site PRIMARY RESPONSIBILITIES * Evaluate, select, deploy, and administer hardware and software solutions to meet organizational needs * Provide responsive day-to-day technical support to employees, including remote and traveling staff, ensuring a high level of service and minimal disruption * Monitor system performance, network availability, and infrastructure health; proactively troubleshoot and resolve issues to maintain optimal operations * Perform routine system checks and respond to incidents related to IT services, infrastructure, and end-user environments * Conduct preventative maintenance activities, including patching, updates, and system optimization to reduce downtime and risk * Develop, update, and maintain clear and accurate system documentation, procedures, and user guides * Support cybersecurity efforts by applying best practices, maintaining system protections, and promoting user awareness of security risks * Assist in identifying and recommending improvements to IT systems, tools, and processes to support business growth and efficiency * Coordinate with vendors and external service providers for issue resolution, procurement, and support services * Maintain accurate records of IT assets, including hardware inventory, software licenses, and subscription renewals * Procure, configure, and deploy end-user equipment such as laptops, desktops, and peripherals, ensuring standardization and security compliance * Research and recommend new IT equipment, peripherals, and technologies to enhance user productivity and system performance * Troubleshoot hardware, software, and connectivity issues for end users, resolving problems efficiently and effectively * Assist users with software installations, configurations, and general technical inquiries * Support onboarding and onboarding-related setup activities, including system access, equipment provisioning, and user orientation * Ensure compliance with environmental policies, procedures, and objectives, and actively participate in the identification and reduction of environmental impacts related to the role * Adhere to health and safety protocols, report hazards, and contribute to maintaining a safe and healthy work environment for all employees * Other ad hoc duties as assigned PROFILE * 3–5+ years of experience in IT support, systems administration, or IT operations * Hands-on experience managing end-user environments, hardware, and core infrastructure * Familiarity with Windows environments, Active Directory, and basic networking * Experience supporting remote users and troubleshooting across distributed environments * Strong understanding of IT security best practices and system maintenance * Post-secondary education in IT, Computer Science, or equivalent experience * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) are an asset REQUIRED SKILLS * Windows OS, Active Directory, and user account management * Endpoint/device management and hardware provisioning * Networking fundamentals (VPN, Wi-Fi, firewalls, connectivity) * Troubleshooting and problem-solving across hardware and software issues * Basic cybersecurity practices (patching, MFA, endpoint protection) * Software installation, configuration, and user support * Asset management and documentation practices * Strong communication, organization, and customer service skills * Extended hours and shift work may be required from time to time * Ability to work under little or no supervision