What is the job? Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.   What will you be doing? * IT System Administration * Ongoing system management of Strategic IT platforms, including cloud and SaaS. * Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base * Manage software licensing across the business, including provisioning, reconciliation and renewals * End-User & Systems Support * Perform support operations for a growing user base, ensuring high availability and performance. * Provide Level 1 & 2 technical support, resolving software, hardware, and network issues. * Operate and maintain robust incident management and ensure adherence to SLAs. * Cybersecurity & Compliance * Support and maintain IT security protocols, ensuring compliance with industry standards. * Support identity and access management, endpoint security, and secure networking solutions. * Vendor Management * Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions. * Onboarding and Offboarding process * Procure, setup and distribute new hire equipment * Process returned equipment * Delivery of IT onboarding training as required * Automation for all of the above * Cross-functional Collaboration * Act as the IT liaison between internal teams including HR, operations, governance and software development * Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences   What do you need? * Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees). * Experience with scaling IT infrastructure, cloud services, and enterprise IT systems. * Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise. * Excellent communication skills and a user-first mindset to ensure technology enables business success. * Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices. * Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.   What we offer: * Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays * Pension Matching: Up to 5% employer matching contributions * Private Healthcare Scheme * Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more * Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact * Enhanced Maternity & Paternity Leave   About Us Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.   As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.