---------------------------------------- ATOLLS IS THE WORLD’S LARGEST COMMUNITY-DRIVEN SHOPPING PLATFORM, ACTIVE IN 20+ MARKETS.  We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading. ---------------------------------------- ABOUT THIS ROLE: We are looking for a Junior Customer Success Agent to join our Customer Support team remotely from Málaga. In this role, you will be one of the first people customers rely on when they need help, making sure their questions are handled clearly, efficiently, and with care. You will also help us spot recurring issues, share useful customer insights with internal teams, and improve the everyday support experience across Atolls’ platforms. ---------------------------------------- OUR BENEFITS: At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:     •    A culture that values personal and professional development, with internal mobility opportunities.     •    A supportive and open-minded team that embraces diverse perspectives and innovative ideas.     •    32 days of paid vacation plus your birthday off, giving you the time you need to recharge.     •    A flexible hybrid working scheme to balance work and life.     •    Access to a learning budget and internal training to help you grow in your role.     •    Mental health coaching to support your well-being.     •    Regular global and local get-togethers to celebrate successes and build connections.     •    The possibility of taking a sabbatical after three years with the company.     •    A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are. *These are global benefits that apply to all employees, with additional local perks based on your location. ---------------------------------------- RESPONSIBILITIES: In this role, you will: * Manage and respond to customer requests through different channels, including support tickets, emails, and other customer communication platforms, ensuring timely and accurate responses. * Investigate customer issues, provide clear solutions, and follow up on pending cases until resolution. * Monitor and track customer requests using Excel and internal tools to ensure proper follow-up, prioritisation, and reporting. * Collaborate with other departments (Operations, Product, Marketing, Finance, IT, etc.) to escalate issues, coordinate solutions, and improve the overall customer journey. * Identify, document, and report technical issues, recurring problems, and process improvements to the relevant teams. * Monitor customer feedback and manage online reviews across platforms such as Trustpilot and app stores, helping to maintain and improve the company’s reputation. * Analyse customer contacts and identify recurring topics or trends to propose improvements in self-service resources, chatbot flows, and customer communication ---------------------------------------- YOUR PROFILE: We’re looking for someone with previous experience in customer success or a related field who is dedicated to creating exceptional user experiences and driving innovation. * Good organisational skills and ability to manage multiple priorities. * Attention to detail when analysing cases and tracking follow-ups. * Team-oriented mindset with the ability to collaborate across different departments. * Problem-solving attitude and ability to identify opportunities for improvement. * Ability to work independently while contributing positively to team objectives. * Strong written and spoken language skills in Spanish and English, with the ability to adapt tone and language to different customer situations. * Bonus point if you speak Catalan, or any other language.   ---------------------------------------- OUR HIRING PROCESS: 1. TA Call: Meet one of our Talent Experts and get to know Atolls better. 2. Technical Round: Language test  3. Final Round🏝️: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager. It varies from 1 to 3 interviews *Some processes might slightly change according to needs ---------------------------------------- READY TO APPLY? Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster. We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English. *Portfolios, writing samples, or certifications may be requested based on the role. #LI-RB1  ---------------------------------------- At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.