At bunq, we make life easy. That means from the moment a user signs up, their journey should be smooth, fast, and hassle-free. When our automated systems need a human touch for verification, our users count on you and your team to be swift, precise, and deliver exceptional service from day one. You'll lead a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away 🏦 Take ownership As our User Verification Team Lead, you will: * Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait. * Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team. * Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement 🚀 You’ll thrive in our environment if this sounds like you: * You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations. * You're a structured thinker who can make decisions independently and confidently. * You're tenacious and relentless, you don't stop until the job is done and our users are happy. * You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter 🧠 * You're fluent in English. * You have proven skills in leading a team of User Verification Agents. * You have a good knowledge of performance management and coaching, and you love helping your team grow. * You have a deep understanding of KYC, KYB, and EDD. * You possess excellent communication skills and can inspire your team to achieve their best 💪 Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up. Your space to perform We give you the space and the tools you need to succeed 💪🏼 🤟 Great, international colleagues who share your mindset 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly. 📚 We support growth with bunq Academy and €1500 annual learning budget 🚴‍♀️ A Multisport gym card for your health and wellbeing (in Turkey) 🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle. 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey) 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration 🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office. 💻 A MacBook so you can Get Shit Done with us 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options ⚕️ Private health insurance, just in case 💸 Monthly contribution to your phone and internet bills (in Turkey) 🍻 Friday drinks and other celebrations - bunq style All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.