RESPONSIBILITIES: Effectively source replacements/subs for broken orders in order to prevent cancellations & penalties from the marketplace. Communicate with the respective marketplaces & sellers throughout the process via Intercom Accurately document all steps of the processes in Monday.com Accurately document sales in SkyBox in order to track profitability that the Replacements/Subs team was responsible for acquiring & selling Communicate with the marketplaces to provide proof in defense of the seller if applicable. Communicate with the customer/seller proactively in case any additional information is needed and the customer/seller is aware of the situation (if necessary) Collaborate with team members and/or other departments to determine the best solution for issue at hand Sourcing suitable substitute tickets within subs/replacements team’s parameters Perform the necessary steps of fulfillment of the order in a timely manner REQUIREMENTS: Excellent problem-solving skills Able to perform detailed investigations of claims & determine outcomes using multitude of facts Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers Ability to multi-task and be flexible to accommodate the needs of the team Excellent team player Strong work ethic Thrives in a fast paced environment High level of organizational skills and attention to detail Good follow through and troubleshooting skills Able to work collaboratively with a team and independently with little to no supervision Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom) About Us   Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly.    We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!   Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.   Fair Chance Notice for California Applicants   Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role: