At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.  ABOUT THE MEDICAL ASSISTANT ROLE The Medical Assistant plays a vital part on the clinical team in delivering high-quality, virtual-first primary care to patients across the country. This role is responsible for supporting clinicians by managing follow-ups, coordinating care, and helping patients navigate their healthcare experience through a chat-based platform. This is a full-time, remote position which requires high-speed reliable internet access. The schedule is dependent on business needs and may include any combination of days or hours to service a 24/7/365 clinic. WHAT YOU'LL DO Support clinicians with patient coordination tasks including but not limited to: Pharmacy communication and prescription support Referrals and prior authorizations Scheduling and follow-up outreach Provide empathetic, patient-centered communication internally and externally. Accurately and thoroughly document tasks and communications in the electronic health record (EHR) Identify workflow issues and escalate when needed Participate in team huddles and quality initiatives Ensures compliance with HIPAA and confidentiality standards Other duties as assigned WHAT YOU'LL BRING Certified or Registered Medical Assistant (CMA, RMA, or equivalent) At least 3 years of medical assistant experience required At least 1 year of prior telemedicine experience required Comfortable working independently and handling high-volume patient interactions Proficient in navigating various telehealth platforms and EHR systems and adaptable to evolving technology, including AI-driven tools and digital platforms Excellent written communication and interpersonal skills Exceptional organizational skills and attention to detail, with the ability to manage time effectively in a remote work environment, with reliable high-speed internet access Able to work weekends and assigned holidays as part of your regular schedule Bilingual in Spanish is a plus WHAT WE OFFER Pay Range: $18 - $21/hr (and eligible for 15% differential on weekends) Compensation: The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience.   Culture: A mission-driven team of talented colleagues who are committed to living our values, collaborating closely, and driving meaningful impact in healthcare.   Benefits:  * Comprehensive medical, dental, and vision coverage * Flexible spending plans * Generous and flexible Paid Time Off (PTO), floating holidays, and parental leave * 401k plan with employer matching * 100% remote — work from home   Curai Health is an equal opportunity employer and is deeply committed to building a diverse and inclusive workforce. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability status, veteran status, or any other legally protected characteristic. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates who embody our core values and appreciate our transparent approach.   Beware of job scam fraudsters! Our company uses @curai.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be from Curai from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us at [email protected].