Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. OVERVIEW Akido is rebuilding the healthcare experience from the ground up through technology-enabled care, innovative primary care models, and human-centered operations designed to improve access for underserved communities. As a fast-growing, impact-focused healthcare organization, Akido is building a modern medical network that combines compassionate care with AI-enabled workflows to create a more seamless experience for both patients and providers. THE OPPORTUNITY We are seeking a highly adaptable and service-oriented Lead Medical Assistant to help launch and support Akido’s innovative outpatient primary care clinic in Rhode Island. This is a unique opportunity to play a critical role in supporting clinic operations from day one. Working closely with clinical leadership, the Lead MA will support both front-office and back-office workflows while helping coordinate new technology-enabled care pathways, including asynchronous and AI-supported patient routing workflows. This role goes beyond traditional Medical Assistant responsibilities, we are looking for someone who thrives in a startup environment, leads by example, and is excited to help shape the future of primary care delivery. The ideal candidate is clinically strong, highly organized, customer service-oriented, and comfortable wearing multiple hats in a lean and rapidly growing clinic environment. WHAT YOU'LL DO * Support day-to-day clinical and operational workflows within a lean outpatient primary care clinic * Perform both front-office and back-office Medical Assistant responsibilities, including patient registration, insurance verification, eligibility checks, rooming, vital signs, discharge coordination, and referrals * Help coordinate technology-enabled and asynchronous care workflows, including AI-supported patient routing processes * Serve as an operational “air traffic controller” to help ensure patients receive the appropriate level of care efficiently * Deliver a high-quality, professional, and compassionate patient experience * Assist with maintaining clinic operations, organization, inventory management, and purchasing of supplies * Help support clinic growth and operational excellence * Take ownership across clinical, administrative, and operational responsibilities. REQUIRED * High School graduate or equivalent. Completion of accredited certified medical assistant training program required. * Medical Assistant Lead experience in an outpatient or primary care setting * Current Medical Assistant certification required (CMA, RMA, CCMA, NCMA, or equivalent accredited certification) * Current BLS/CPR certification required or ability to obtain prior to start date * Experience supporting both front-office and back-office clinic operations * Experience with insurance verification, referral coordination, and patient access workflows * Willingness to roll up your sleeves and take ownership across clinic operations * Comfortable working in a lean, startup-style setting with evolving workflows and responsibilities * Ability to work onsite during standard business hours * Strong customer service and patient communication skills * Strong emotional intelligence, professionalism, and problem-solving skills. PREFERRED * Experience as a Practice Coordinator, or Practice Manager * Experience helping oversee daily clinic operations independently * Startup or high-growth healthcare environment experience * Bilingual in Spanish, Portuguese, or other languages preferred * Interest in healthcare innovation, technology-enabled care, or AI-supported clinical operations. Hourly pay range $26—$28 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.