WHY JOIN EXADEL  We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. ABOUT THE CLIENT   The leading provider of vehicle lifecycle solutions, with headquarters in Chicago, enables the companies that build, insure, and replace vehicles to power the next generation of transportation. Its platform delivers advanced mobile, artificial intelligence, and car technologies. It connects a network of 350+ insurance companies, 24,000+ repair facilities, hundreds of parts suppliers, and dozens of third-party data and service providers. The customer's collective solutions enhance productivity and help clients deliver better experiences for end consumers. WHAT YOU’LL DO * Guide and support team members through regular 1-on-1 meetings, actionable coaching, and career development tracking. * Partner with customer managers and internal leadership to contribute to objective performance evaluations, annual reviews, and promotion assessments. * Actively manage day-to-day employee lifecycle activities, including onboarding new hires, conducting probation reviews, facilitating internal mobility, and handling offboarding. * Monitor employee well-being and engagement, acting as a trusted point of contact for employee relations or sensitive workplace matters. * Maintain trusted, collaborative relationships with customer managers and operational stakeholders. * Serve as a reliable communication bridge between internal teams and customer stakeholders to keep goals aligned. * Facilitate regular syncs and operational governance meetings to share delivery updates, progress, and immediate risks. * Prepare and deliver executive-level presentations, status updates, and reports. * Ensure transparent communication regarding delivery progress, organizational updates. * Partner with customer stakeholders to ensure smooth daily collaboration and operational alignment across engineering teams. * Identify operational blockers or bottlenecks impacting team velocity and work with the right stakeholders to resolve them. * Assist with resource planning, staffing coordination, and team allocation discussions. * Coordinate swift responses to urgent operational or technical matters affecting team continuity (e.g., access issues, security incidents, environment downtime). * Support initiatives aimed at improving delivery processes, operational excellence, and Agile practices within the teams. * Collect and analyze Team Satisfaction Survey (TSS) results, sharing insights and helping implement actionable improvement plans. * Keep a pulse on team health and recommend small-scale initiatives to improve daily collaboration and morale. WHAT YOU BRING * Experience in project management, delivery management, or a team leadership role within the IT/Software Engineering industry. * Proven track record of managing engineering teams, conducting 1-on-1s, and navigating employee lifecycle processes. * Strong experience in a client-facing or account coordination role, with the ability to manage operational stakeholders effectively. * Solid understanding of Agile/Scrum methodologies and delivery workflows. * Strong organizational skills with a history of resolving day-to-day operational bottlenecks and managing minor incidents. * Excellent verbal and written communication skills, with the ability to present data and updates clearly to both technical and non-technical stakeholders. ENGLISH LEVEL  High proficiency/Fluency in English (both spoken and written). LEGAL & HIRING INFORMATION  * Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. * Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. * Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. * Compensation details are shared with candidates at the early stage of the recruitment process. * The offer is not binding until a signed contract is in place. YOUR BENEFITS AT EXADEL   Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. * International projects * In-office, hybrid, or remote flexibility * Medical healthcare * Recognition program * Ongoing learning & reimbursement  * Well-being program * Team events & local benefits  * Sports compensation  * Referral bonuses  * Top-tier equipment provision EXADEL CULTURE We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.