Team Leader Reporting To: Store Manager Location: Bird & Blend - Bluewater Contract Type: Fixed Term - until January 2027 Hours per week: 32 hours per week Who are Bird & Blend Tea Co.?  Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea! Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.  Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years. From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical. You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story  What does a Team Leader do? The role of Team Leader in our stores is to support the effective day to day running of the store. Working alongside the Store & Assistant Store Manager, Team Leaders are responsible for leading and Inspiring the team to deliver an exceptional customer experience for everyone who walks through our doors.  Our Team leaders step up in the absence of a manager to both delegate & support their team as well as maintaining a safe, clean & commercial environment. What would my responsibilities be? * Ensuring that the customer experience is being delivered. Leading by example and encouraging the team to follow suit.  * Responsible for ensuring the smooth running of the store, including opening & closing the store, communicating targets to the team, and ensuring that both store & health and safety standards are met. * Communicating clearly with the Store & Assistant Store manager to ensure the store is running effectively & daily, weekly and monthly tasks are completed.  * Delegation of jobs to team members, following them up & communicating with the store & assistant manager on the completion of work load. * Ensuring the store is full, clean & tidy at all times. * Ensuring accurate stock management, including wastage and incoming stock.  * To make sure the store samples are relevant, tasty and displayed in a clean and organized manner * To ensure the kitchen is maintained, all ingredients and non consumables are available.  * To support the team with enquires/ issues in the absence of a manager * To implement any business changes as communicated in the absence of a manager. * Completing ad hoc tasks as delegated by your manager. Does this sound like you? * Has a love of people and delivering exceptional customer service. * Is looking for career progression within a growing business. * Is organised, creative and leads by example. * Has experience in leading a small team. * Wants to have fun at work and be part of an inspiring, hard working and dedicated team. * Has a passion for the environment and can support B&B in reaching impact goals set out in the sustainability and impact strategy. (We are on the B-Corp Journey!) * Wants to work for an Ethical brand, alongside like minded people who love to feel empowered daily. Are there any perks? Of course there are, for all the hard work you will get: * We are proud to be a Sunday Times Best Places To Work 2024 employer. * Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace. * Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement. * Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service. * Your birthday off! * Life Insurance & Income Protection: providing financial security and peace of mind for you and your families. * Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all.. * Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed. * Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office. * Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation. * Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges. * Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings. * Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back. * Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship. * We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances! We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.