Position Overview:  This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship. What you’ll be doing: ● Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.  ● Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates. ● Provide real-time support to Logistics field teams while maintaining route integrity and service levels. ● Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions. ● Use multiple internal systems to gather data and troubleshoot issues that may arise during transit. ● Locate and select vendors to drive excellent service while mitigating risks and downtime. ● Maximize outbound capacity to increase on-time delivery and reduce transit times. ● Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions. ● Leverage strong analytical and Google Sheet skills to help organize data. ● Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership. What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you.  ● High School Diploma or GED, or equivalent experience. ● 2+ years experience in a Customer Service role. ● 2+ years of practical experience in Maintenance or Logistics. ● Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS ● Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner. ● Ability to multitask and prioritize effectively. ● Ability to maintain professionalism in a fast-paced environment. ● Ability to work variable schedule(s) as necessary. ● Ability to commute and work out of the Tempe headquarters. ● Ability to work in an office environment, with extensive use of computers. ● Ability to sit for up to eight hours per day. ● Ability to communicate clearly and concisely, both written and oral. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.