ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. THE OPPORTUNITY: We're looking for a warm, organized, and proactive Office Manager for our West Springfield location. This is a full-time, onsite role — the go-to point person for families, instructors, and staff walking through our doors every day. You'll report to the General Manager and play a critical role in keeping families informed and connected, ensuring our office is stocked and ready, and supporting the day-to-day logistics that power our training and care programs. This role is ideal for someone who thrives in a people-first environment, stays cool under pressure, and genuinely enjoys being helpful.   WHAT YOU’LL WORK ON: Be the face of our office — for families and the team * Own front-of-house presence – Be the first point of contact for families at our West Springfield hub, answering phones, welcoming visitors, and ensuring every family feels supported and heard. * Relay family feedback and concerns to the appropriate manager or GM in a timely way. Engage families and support their journey * Connect families to our programs – Host informational meetings with parents to walk them through the training process and what to expect, and enroll them in our Circle platform. * Support family transitions – Assist with caregiver offboarding and discharge processes to ensure families receive a smooth, respectful experience at every stage. Keep day-to-day site operations running * Manage office logistics – Own supply ordering and inventory to keep the office well-stocked, sourcing from the most affordable vendors while maintaining quality and consistency. * Coordinate scheduling and vendors – Support scheduling needs and liaise with vendors and facilities contacts to ensure the site is always ready for families, instructors, and visitors. Support training and caregiver onboarding * Enroll caregivers in training – Coordinate parent enrollment in required training programs and coursework as needed. * Prepare the office for labs – Collaborate with instructors to ensure the space is set up and ready for skills labs, including supplies, seating, and materials. Prepare and distribute clinical materials * Create and mail admission binders – Ensure Registered Nurses have complete admission binders prepared and delivered on time, ahead of Start-of-Care visits. * Produce and mail caregiver badges – Create badges following lab completion and package and mail them to the correct caregiver address accurately and promptly. WHAT SUCCESS LOOKS LIKE: * You are able to immediately answer all questions and support caregivers at any stage of their process because you know how it works and who to ask when you don’t * Documents are stored and maintained orderly and in accordance to healthcare rules and regulations * The office is constantly stocked and organized to deliver caregiver training and a great experience   WHAT YOU’LL HAVE: * 2–5+ years of experience in office coordination, operations, customer service, or a similar role in a fast-paced services, healthcare, or startup environment. * Comfortable working full-time, onsite 5 days a week in West Springfield with strong punctuality, reliability, and follow-through. * Warm and empathetic communicator across email, phone, and in-person interactions — especially with families navigating complex care situations. * Highly organized and detail-oriented, with the ability to juggle multiple tasks, prioritize in the moment, and keep things from falling through the cracks. * Comfortable with Google Workspace, basic spreadsheets, and CRM tools (e.g., Salesforce) for data entry and tracking. * Resourceful and solutions-oriented with a "no task too small" mindset and the ability to figure things out in ambiguity. * Bilingual in Spanish is strongly preferred, as many of the families we serve are Spanish-speaking. BENEFITS: * Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. * Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. * Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. * Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). * Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.   . OUR VALUES 1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” 2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. 3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact [email protected].