Looking for a company that truly values you?  Join Indianola Physical Therapy! We are a physical therapist-owned outpatient clinic in Indianola, Iowa, seeking a part-time or full-time Patient Experience Coordinator to support our busy clinic. The ideal candidate has front office experience (medical background a plus), excellent customer service skills, strong attention to detail, a positive attitude, and a collaborative spirit. Be a part of a supportive team that prioritizes both patient care and employee satisfaction. Essential Functions and Responsibilities: * Patient Interaction & Front Desk Support * Greeting patients and visitors with a positive and welcoming first impression, provide courteous, professional, and compassionate assistance.  Respond to inquiries by offering non-medical information or directing individuals to the appropriate person or department. * Appointment Scheduling * Schedule, reschedule, and cancel patient appointments in accordance with clinic policies.  Ensure daily schedule is maintained efficiently to support smooth clinic operations. * Insurance & Benefits Navigation * Assist patients in understanding their insurance coverage by coordinating with insurance providers and verifying benefits to support informed decision-making. * Team Collaboration & Communication * Work independently and as a part of a team to complete daily responsibilities.  Stay informed about clinic and organizational updates by attending meetings, reading emails, and reviewing materials on the company intranet. * Confidentiality & Compliance * Maintain patient confidentiality and adhere to all HIPAA and organizational privacy regulations. * Productivity Tracking & Data Entry * Accurately record and monitor daily, weekly, and monthly metrics.  Perform basic data entry and administrative duties as assigned * Schedule  * Work a consistent and reliable schedule during regular business hours.   * Additional Duties * Perform other tasks and responsibilities as assigned by Clinic Director to ensure the effective and smooth operation of the clinic. Knowledge, Skills and Abilities: * Demonstrated commitment to delivering excellent customer service in a healthcare or service-oriented environment * Strong interpersonal skills with the ability to communicate effectively and professionally with patients, physicians, and other members of the healthcare team. * Proficient in data entry and comfortable working within various computer systems and electronic platforms. * Ability to learn and navigate office software and systems efficiently; experience with Google Workspace is a plus. * Skilled in operating standard office equipment and technology. * Prior experience in a medical or healthcare setting is preferred, particularly with insurance verification. * Solid understanding of and ability to follow organizational policies, procedures, and confidentiality requirements (HIPAA compliance). * Effective verbal and written communication skills to ensure clear and compassionate interaction with patients and colleagues. * Team-oriented mindset with the ability to work collaboratively as well as independently. * Highly organized with strong attention to detail and the ability to manage multiple tasks in a dynamic environment. Additional Information: * Equal Opportunity Employer * 21st Century Rehab is an equal opportunity employer.  We are committed to creating an inclusive, respectful, and equitable workplace for all team members. * Employment Status * Employment with 21st Century Rehab is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with state and federal law. * Background Check * Final candidates may be subject to a background check, conducted in compliance with applicable laws and regulations * Health & Safety * We follow all current public health guidelines to ensure a safe work environment.  Requirements may include routine health screenings or vaccination policies. For questions, please contact Christa at [email protected].  To apply, complete the online application form and upload your resume.