ABOUT ASPORA People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact. We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you. ROLE: PAYMENTS OPERATIONS & PROCESS EXCELLENCE SPECIALIST LOCATION: BANGALORE (IN OFFICE) ABOUT THE ROLE As part of the Operations team, you will be at the core of our payments engine ensuring seamless transaction flows, rapid issue resolution, and strong operational control. This role sits at the intersection of fintech infrastructure, analytics, and user experience, with a strong focus on process excellence and continuous improvement. WHAT YOU’LL OWN * Oversee day-to-day movement of funds and perform reconciliations across internal systems and partner platforms. * Manage user issues end-to-end by coordinating with banks, payment partners, and internal stakeholders. * Monitor real-time dashboards to identify anomalies in transaction flows and system performance. * Analyze data to detect patterns, investigate incidents, and recommend improvements in workflows. * Build, optimize, and standardize SOPs to improve efficiency and scalability. * Drive operations excellence initiatives including process optimization, automation, and turnaround time reduction. * Contribute to or work within a Center of Excellence (COE) setup to define best practices, governance frameworks, and operational benchmarks. * Set up and streamline processes for new financial products and workflows. WHAT WE NEED * 3–5 years of experience in fintech/payments operations . * Strong understanding of global payment rails, reconciliation, settlements, and dispute handling. * Experience working with banks, payment gateways, and external partners. * Hands-on experience with SQL, Excel, dashboards, and data analysis tools. * Proven experience in process excellence / operational excellence frameworks (Lean, Six Sigma, or similar preferred). * Exposure to working in or setting up a COE (Center of Excellence) environment is highly preferred. * Strong problem-solving skills with the ability to investigate, escalate, and resolve issues independently. WHO YOU ARE * Detail-oriented with a strong analytical mindset. * Thrive in high-ownership, fast-paced environments. * Passionate about building scalable processes and improving operational efficiency. * Calm under pressure and effective during live incidents. * Obsessed with closure, accuracy, and continuous improvement. WHY JOIN * Be part of a high-impact fintech operations engine. * Work at the intersection of payments, banking, and product innovation. * Opportunity to drive process excellence and build scalable ops frameworks from scratch. * Competitive compensation and ESOPs in a fast-growing company.