Patient Financial Counselor – PRN Revenue Cycle / Patient Financial Services | Ashe Memorial Hospital | West Jefferson, NC At Ashe Memorial Hospital, our mission guides everything we do: “To meet the needs of the community by delivering patient-centered, high-quality health care.” We are proud to be recognized as Ashe’s Best Place to Work from 2022 through 2025 and for excellence across our providers, staff, and patient care services. Join a team where your work supports not only patient care—but also peace of mind. Position Overview The Patient Financial Counselor serves as a key resource for patients by providing clear, compassionate guidance on the financial aspects of healthcare. This role supports patients in understanding their financial responsibilities, navigating insurance coverage, and identifying available financial assistance options. Position Details * Employment Type: PRN (as needed) * Schedule: Monday–Friday, 8:00 AM – 4:30 PM (hours may vary) * Department: Patient Financial Services / Revenue Cycle * Travel: None required * Supervisory Responsibilities: None * Compensation: Commensurate with experience Why Join Ashe Memorial Hospital * Supportive, team-oriented work environment * Meaningful, patient-centered role with direct community impact * Recognition as a multi-year Best Place to Work * Opportunity for professional growth and development * A workplace culture built on respect, collaboration, and excellence Key Responsibilities * Estimate patient financial responsibility for scheduled services * Explain insurance coverage, benefits, and out-of-pocket costs in a clear and professional manner * Assist patients with billing questions, claims issues, denials, and appeals * Establish payment plans and financial arrangements as appropriate * Support patients with financial assistance and charity care applications * Communicate with insurance providers and third-party payors to verify coverage and resolve issues * Maintain accurate records while ensuring compliance with HIPAA and confidentiality standards * Collaborate with internal departments and external agencies to support patient needs Minimum Qualifications * Education: High School Diploma or equivalent – required * Experience: Medical billing, insurance, or revenue cycle experience preferred * Knowledge: Understanding of third-party billing and insurance processes – required Preferred Qualifications * Hospital business office experience * Experience with Meditech systems * Knowledge of medical terminology * Cash handling or payment processing experience Core Competencies * Strong communication and customer service skills * Attention to detail and organizational ability * Problem-solving and critical thinking skills * Compassionate, patient-focused approach * Professionalism and commitment to confidentiality Employment Requirements * Compliance with all hospital policies, including vaccination requirements (approved exemptions considered) * Successful completion of a criminal background check and pre-employment drug screening (post-offer) Benefits PRN employees are eligible for select benefits in accordance with hospital policy. Please contact Human Resources for additional details. How to Apply Interested candidates should submit: * Completed application * Resume * Cover letter Equal Opportunity Employer Ashe Memorial Hospital is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs. Make a Meaningful Impact Be the person who helps patients feel informed, supported, and confident—ensuring clarity and compassion every step of the way.