Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE As Procurement Operations Manager, your primary focus will be to architect and manage the systems, processes, and analytical frameworks that empower the global sourcing and procurement organization. You will be reporting to the Senior Manager, Strategic Sourcing in North America, to transform procurement operations into a data-driven engine of efficiency. You will work closely with global sourcing leads to drive value through operational excellence, automation, and high-quality organizational metrics across all technical and non-technical spend categories. This role is highly cross-functional and requires consistent liaison with IT, Accounts Payable, and other key departments across the company to ensure operational alignment. WHAT YOU WILL BE DOING Operations, Systems, & Analytics You will work with the Sourcing Leader to: * Act as project manager for the Sourcing team, keeping key projects on track and supporting weekly key deals reviews. * Improve procurement and contract management policies, processes, and procedures while ensuring compliance. * Develop and track key metrics including contract review cycle time, savings, supplier consolidation and relationship management, risk reduction and management, and improved visibility and control of expenditures. * Strengthen reporting and analytics across procurement and contract activities to highlight trends, risks, challenges, and opportunities. * Support implementation of systems and tools that drive productivity gains across procurement, sourcing, and contract management. * Serve as subject matter expert for procurement tools such as Workday, Lucid, BigQuery, Tableau, Netsuite, and Omnea, ensuring system integrity. * Support new procurement tool implementation through cross-functional collaboration and representation of sourcing interests. * Build and maintain advanced analytics dashboards for real-time visibility into global spend, contract cycle times, and supplier performance. * Architect and automate intake-to-pay workflows to remove manual bottlenecks and improve stakeholder experience. Operational Support & Procurement Enablement You and your team will be: * Overseeing the contract administration lifecycle and coordinating review processes using established playbooks to ensure compliance. * Managing tactical, high-volume procurement proposals and bids aligned with broader category strategies and technical requirements. * Operationalizing global agreements by partnering with Legal and IT to streamline execution of SOWs, MSAs, and NDAs. * Owning the training curriculum for the sourcing and procurement team to support development and knowledge sharing. * Rolling out automation projects to improve operations and efficiencies within the Sourcing team. WHAT YOU BRING * Expertise in procurement tools and systems implementation, including Workday, ServiceNow, Tableau, Lucid, Netsuite, Omnea, and similar platforms. * Strong analytics and reporting skills, with the ability to draw insights from complex data and improve procurement visibility. * Experience automating procurement workflows and intake-to-pay processes to drive productivity gains. * A Bachelor’s or Master’s degree in business, law, or equivalent, plus 7 to 10 years of relevant experience in sourcing and procurement operations. * Deep understanding of vendor contracts, purchasing, and contract review processes, with a focus on compliance and efficiency. * Experience leading international procurement operations and contract teams in global high-growth technology companies. * Ability to translate complex contractual terms into operational workflows and playbooks in partnership with Legal teams. * Strong leadership, coaching, presentation, and relationship-building skills, with the ability to manage a distributed team and influence business partners. * Ability to build strong relationships with key business partners and vendors, and lead purchasing projects across categories. * Flexibility to support global time zones, especially North America, and willingness to travel as needed. * A self-starter mindset with a positive, can-do attitude, initiative, and focus on results. * Passion for operational improvement, productivity gains, and performance metrics. * Proven ability to govern and orchestrate AI agents for tail spend management and contract intelligence, while helping upskill the procurement team for the AI era. * Active participation in procurement networks and industry forums such as SIG, with strong knowledge of AI-driven procurement tools, automation, and emerging trends. ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. 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