RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Reports to the VP of Operations and / or COO * Leads implementation of various reporting platforms to generate daily, weekly, monthly, and quarterly data  * Acts as the single source of truth for all reporting requirements for Operations, QA, TA, Training, and Client Services Management Teams * May be called on for ad hoc reporting requirements * Ensures the development of Power BI Results to consolidate all reporting requirements * Partners with Wing Assistant team for any consolidation opportunities REPORTS AND DELIVERABLES: * Daily EOD Summary of Absenteeism and Attrition * Daily Churn Report * Operational Dashboards * Monthly Business Reviews (for Ops to present to COO, CEO) * Ad Hoc Power BI Dashboards and ReportsScore Cards for All Employees (Updated Weekly) QUALIFICATIONS: * Proven experience in data analysis, reporting, or business intelligence, preferably in a BPO or remote work environment. * Significant experience with MySQL for querying, extracting, and analyzing operational and performance data. * Proficiency in Power BI and other data visualization/reporting tools. * Strong analytical skills and high attention to detail. * Ability to manage and prioritize multiple reporting requests. * Excellent communication skills and ability to collaborate across departments.