CLIENT SUCCESS EXECUTIVE | WEST U.S. Altus, Inc. · Now Hiring · Grand Rapids, MI (HQ) / West U.S. Field Territory 📍 HQ: Grand Rapids, MI Office-Based Role 🏥 Healthcare Technology ✈️ Field Sales · West U.S. 💼 Full-Time · Exempt * 10 STATES WEST TERRITORY * #1 SECTOR FASTEST-GROWING * 360° PORTFOLIO OWNERSHIP ▸ The Opportunity This isn't your standard sales role. As a Client Success Executive at Altus, you own the full commercial lifecycle — from cold-call to closed deal to account expansion — across one of the country's most dynamic healthcare technology territories.  You'll be the face of our branded workflow solutions portfolio to health systems, extended care facilities, surgery centers, and adjacent markets. You'll leverage the full power of Altus's marketing, R&D, software, and production teams to bring custom-fit solutions to customers. And you'll move at the speed of a nimble, innovative company — not a slow-moving corporate giant. ▸ Your Territory CA · OR · WA · ID · HI · AK · NV · MT · WY · UT A vast, high-growth landscape spanning major healthcare hubs from Seattle to San Francisco to Salt Lake City. ▸ What You'll Do • Hunt and close net-new business through strategic cold calling, marketing-qualified leads, and targeted ABM campaigns. • Grow and protect existing accounts — drive fleet refresh cycles, upsell to next-gen Altus products, and unlock same-store-sales opportunities. • Navigate complex, multi-stakeholder deals across IT, clinical, biomed, supply chain, finance, and executive decision-makers within health systems. • Serve as the commercial bridge between customers and Altus's product, R&D, and engineering teams to scope and close custom product development projects. • Own your pipeline — manage all opportunities in CRM with meticulous rigor, produce accurate forecasts, and execute to Altus's standard work processes. • Partner with Altus's reseller and distributor network to identify and co-pursue new opportunities, transacting based solely on customer preference. • Respond and win on RFPs — produce compelling proposals from simple portfolio quotes to complex multi-component design bids. ▸ What You Bring • 3–10 years of B2B sales experience in medical device, health IT, biomedical, or telemedicine — with a proven track record of new business development and territory growth. • Experience selling technology-based workflow solutions — capital equipment and/or SaaS/PaaS — to multi-functional clinical and administrative buyers. • Multi-stakeholder sales fluency within health systems — you know how to build consensus across departments and get complex deals across the finish line. • Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, or related field. • CRM mastery — your pipeline is always current, your forecasts are dependable, and your opportunity management is a reflection of how you operate overall: with precision. • Value-based selling chops — you lead with ROI, build business cases, and know how to reframe price as investment. • VAR / distribution channel experience is a plus — you understand indirect and direct transaction models and can navigate both. ▸ Skills That Set You Apart ✦ Consultative Selling ✦ Pipeline Management ✦ ROI & Financial Analysis ✦ Negotiation & Contracting ✦ Cold Calling Discipline ✦ Account-Based Marketing ✦ Cross-Functional Collaboration ✦ Healthcare IT Fluency ▸ Why Altus? We're not just a 'customer-first' company on a poster -- we live it daily, aggressively. We're an advanced workflow solutions company rooted in Western Michigan, building the highest-quality mobile and fixed in-room technology workstations, IoT-enabled fleet management software, and an innovation pipeline that's accelerating fast. We're taking the lead in one of the nation's fastest-growing industries — and we're doing it with a team that's uncommonly passionate about doing right by customers. We're channel-agnostic by design — we go to market in whatever way best serves the customer, direct or through partners. No internal politics around how deals get done. If you're tired of the bureaucracy of big corporate companies and just want to get stuff done while having fun doing it — this is your opportunity.