PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.  ABOUT THE ROLE We are a Global SaaS business with a growing US presence, and we’re hiring the first member of our US financial control team. This is a high-trust role for someone who’s confident running the US accounting function end-to-end and who brings solutions, not just problems, to the table. You’ll be the go-to person for everything accounting-related on the US side - from month-end close through to audit, tax, and payroll. You’ll partner closely with our existing US FP&A function and the established global finance team in the UK. The role will suit an individual who can take ownership of issues as they arise: you will be able to investigate issues and develop a clear point of view, providing solutions to the matter in question - we’re after a thoughtful operator who frames decisions well so we can move quickly together. WHAT YOU’LL OWN * Month-end close: Run the full close process for the US & Canadian entities, including journal entries, accruals, reconciliations, and intercompany transactions with the group. Deliver clean, timely numbers each month in line with the global close timetable. * Payroll: Manage end-to-end US & Canadian payroll processing via Rippling, including new hire setup, benefits deductions, multi-state withholding, and year-end W-2 reporting. * Sales tax: Own multi-state sales tax compliance via Anrok, including nexus monitoring, registrations, return review, and filings. * Corporate tax: Act as the primary point of contact for our external tax preparers on federal and state corporate income tax returns, estimated payments, and any state/local filings. * Audit: Lead the US side of the annual audit, preparing schedules, responding to auditor requests, and ensuring a smooth, well-organised process. * Revenue recognition: Apply ASC 606 to our SaaS revenue streams, document accounting positions, and ensure consistent treatment across the business. * Other compliance: Manage 1099 reporting, state annual filings, business licences, and ad-hoc regulatory matters. * Partnership with FP&A: Provide timely, accurate actuals and supporting analysis to our US FP&A team to support budgeting, forecasting, and management reporting. OUR FINANCE STACK We’re a modern SaaS finance team and have invested in a best-in-class tooling stack: * ERP: Campfire (we’re in the process of moving onto this - experience with Campfire is a strong plus, but NetSuite or a comparable modern ERP background will translate well) * Payroll & HRIS: Rippling * Expenses & corporate cards: Brex * Bill payments / AP: Tipalti * Sales tax: Anrok You should be comfortable working across a modern, integrated stack like this - and have a view on how to get the most out of it. PROCESS IMPROVEMENT & AI You’ll be joining an established global finance function with existing processes, systems, and ways of working but we expect every member of the team to actively look for ways to make our accounting operations leaner, faster, and more reliable, with AI as a core part of the toolkit rather than an afterthought. In practice, that means: * Spotting manual, repetitive, or error-prone work in the US workflows you own and proposing how to re-engineer it using AI tools, automation, or better system integrations * Using AI to accelerate work like reconciliations, variance commentary, flux analysis, audit prep, technical accounting research (e.g. ASC 606 memos), and policy documentation * Working with the wider global finance team on improvements rather than building in isolation - changes that affect group processes need to be aligned * Championing tooling decisions where the case is clear - we’d rather invest in software and AI than headcount where it makes sense We’re looking for someone genuinely curious about AI and willing to experiment, while respecting that we already have a function that works. WHAT WE’RE LOOKING FOR * 8+ years of progressive accounting experience, with a meaningful portion in industry (not solely public accounting) * SaaS industry experience is essential - you understand subscription revenue, deferred revenue, ARR/MRR mechanics, and the typical accounting issues that come with a SaaS business model * CPA strongly preferred * Mix of public accounting (Big 4 or strong mid-tier) and SaaS industry experience is ideal * Strong working knowledge of ASC 606 revenue recognition applied to SaaS contracts * Hands-on experience with US multi-state sales tax compliance (Anrok experience a plus) * Experience leading or substantially supporting an external audit * Comfortable as the senior accounting person in a small/lean US environment - you know how to roll up your sleeves * Hands-on experience with a modern SaaS finance stack - ideally Campfire, NetSuite, or a comparable ERP, plus Rippling, Brex, and Tipalti (or close equivalents) * Demonstrated interest in or hands-on use of AI tools to improve finance workflows * Strong judgement on what to escalate, when, and with what level of supporting analysis - you bring options and recommendations, not open-ended questions * Excellent written communication - much of your collaboration with the UK team will be async NICE TO HAVE * Experience supporting a US subsidiary of a foreign parent (or vice versa) * Familiarity with UK GAAP or IFRS reporting requirements for group consolidation purposes * Track record of implementing AI or automation in a finance/accounting setting * Experience with an ERP migration or finance systems implementation We provide a competitive salary range for this role - which is $130,000 – $155,000 - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. ---------------------------------------- BENEFITS 💰 Participation in the company’s employee share options plan 🏥 Comprehensive health coverage for you and your loved ones 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven ---------------------------------------- At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. ---------------------------------------- PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. ---------------------------------------- Kindly find the Privacy Notice for our recruitment process by following the link here. 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