Cloudinary is seeking a Senior AI Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution. This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure. KEY RESPONSIBILITIES * Design, build, and deploy integrations across enterprise systems * Deliver MVP-first AI Infrastructures and iterate based on feedback * Implement integrations via iPaaS (Workato, Zapier, Make, Tray), custom APIs (Python, Node.js), or hybrid approaches * Own and operate the MCP Gateway as a central AI integration platform * Build reusable connectors and expand platform capabilities * Ensure reliability, security, scalability (monitoring, retries, auth, rate limiting, versioning) * Apply responsible AI practices (governance, auditability, compliance) * Ensure system reliability and operational excellence (logging, alerting, runbooks, incident response) * Own integrations end-to-end, including documentation and maintainability * Support driving automation opportunities across the organization * Develop AI-powered workflows and tools (LLMs, agents, RAG, function calling) Scope * In scope: automation workflows, MCP Gateway, AI tools, business system integrations, reliability & observability * Out of scope: physical IT operations, endpoint support REQUIREMENTS * 5+ years in integrations / MIS / systems engineering in SaaS environments * Strong API experience (REST, GraphQL, webhooks) * Proficiency in Python or JavaScript (Node.js / TypeScript) * Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray) * Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace) * Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR) * Experience building AI-powered workflows or tools * Understanding of LLM systems, orchestration, and integrations * Familiarity with MCP or similar frameworks (preferred) * Proven ability to deliver quickly (MVP → iterate → scale) * Strong problem-solving and iterative mindset * Comfortable in fast-paced, ambiguous environments * Strong communication skills * High standards for documentation and maintainability * Self-driven, proactive, and outcome-oriented * Collaborative and transparent Nice to Have * Experience with MCP or API mediation layers * Event-driven architectures or data pipelines * Relevant certifications (Okta, Salesforce, Workato) * AWS Certifications Success Metrics * Integration delivery speed and throughput * Adoption and impact of automation (time saved, efficiency gains) * MCP Gateway reliability and scalability * Reduction in operational overhead * Stakeholder satisfaction   #LI-SL1